I joined Interserve to lead an Account (contract) delivering a total out sourced model to a social housing client in East London- East Thames Group. The range of services provided were customer Contact Centre, Planned Refurbishment Works, Domestic and Commercial Gas Servicing and Breakdown, Responsive repairs, refurbishment of empty (void) homes, Estate Cleaning and Soft Landscaping.Key achievements in this role were:Reinvigorating the team to deliver.Rebuilding the confidence of the Client and Service User Customers for a service to rely on and Bringing positive stability to the contracts performance.I subsequently chose to Transfer to the client as following a merger with L&Q and sought to take the major part of the service in house.

I delivered a portfolio of contracts to Social housing clients from Swansea to South End.The contracts included the following containing Planned works refurbishment schemes typical of whole house decent homes work, electrical refurbishment, rewiring works and rising lateral main works to both tenant and leaseholder residents, Electrical testing programmes, Responsive repairs, Void contacts to a range of Social Housing providers, under various contract forms JTC, PPP, PPC and traditional Schedule of Rates, Price per unit and individually tendered schemes.

I joined Mears in 2004 as Partnership Manager and subsequently promoted to Regional Director in 2009.As Regional Director I had full responsibility for the delivery across North London of works to a number of social housing clients, in all areas of work including Repairs & Voids, Gas Servicing Programmes and Cyclical & Improvement Programmes. I was the lead for contract mobilisation of new works to successful delivery, The key elements of my role were: • Supporting and taking action in existing contracts to meet contractual and financial commitments.• Client Management and• Leading mobilisation of new work Contracts and to their successful deliveryI joined Mears as Partnership Manager to deliver the mobilisation of a repairs and maintenance contract in central London, this included dealing with a team that was underperforming both financially and contractually while concluding contract negotiations including the transfer of traditional client functions and call centre to Mears.The role gave me total responsibility for both financial and contractual performance for the contract, developing my ‘client side skills’, setting up Mears first client call centre, managing clients budgets for both repairs and decent homes works and appropriately applying client policy, developing new methods of working and exposure to business development.This proved to be a great learning place for me to set up an entirely new delivery shape bringing TUPEd staff and new recruits together in a new organisation while forging a new relationship with a previously unknown client. Lessons learnt here have stood me in good stead for future challenges.

Responsible for the P&L and budget of a team 85 including 70 building trade operatives and the management of contractors providing building maintenance across the following areas of domestic properties. Void re-servicing, occupied responsiveness repairs and sheltered housing. Responsible for managing of the securing of empty property and manufacture of bespoke joinery to the company as a whole.This followed a TUPE transfer from Islington Councils Direct Service organisation 'Islington Building Services'

I was responsible for the fabrication and installation of bespoke joinery Items.This included the Measurement , Manufacture and Customer liaison to deliver a complete job.With full responsibility of managing both the factory its workforce and the on site delivery teams.In October 2000 Islington Building Services transferred to Kier to form their Caxton Islington contract.

Building on my skills gained over the previous 9 years working in all aspects of Carpentry and Joinery from civil Engineering with London Transport where I did a formal apprenticeship in Carpentry and Joinery to Bank and Office fit outs with a number of shop-fitting and exhibition companies, I Joined the V&A as a Technician to alongside their curatorial staff to display the full and varied collection to their best advantage. This involved using my skills as a carpenter and joiner and knowledge of building construction to compete Gallery design briefs but also developing new skills in other materials.