Keeping detail records of every employee, updating records day by day with high accuracy to ensure correct and efficient payroll cycle is achieved. Purchase Ordering Manager, in charge of all purchasing and invoicing for Belfast office, making sure accounts are up to date and reconciled in a timely fashion.

• Issuing and replying to margin Calls for clients based in EMEA (Europe, Middle East & Asia).• Working with in house and 3rd party invoicing/collateral/margin systems such as Acadia, Monet and Oasys.• Moving collateral of cash of various currencies, securities and stocks between Citi and its clients. On a daily basis I handle large sums of collateral while adhering to strict US financial regulations.• Account reconciliation, checking for collateral breaks, raising collateral to cover reconciliations.• Liaising with Citi’s clients within EMEA by way of emails, phone calls and video conferencing.• Building relationships within Citi with reference to its legal depts, foreign exchange depts. and supports teams. • Building client relationships, understanding their individual needs and servicing their requirements with the utmost professionalism to ensure a professional service.• I generate several reports on a daily basis for the Vice and Senior Vice president for margin operations and manipulate this data using Excel to produce a professional document.• Completing manual calculations to work out client and Citi’s MTM (market to market) valuations, Collateral held/posted and active trades in the market.• On-boarding of new client and updating of existing client details such as CSA agreements and SSI’s.• Within my first month I was and still am involved in a robotics project where I provide insight and testing for Citi’s robotics team based in India.

• Working closely with trainings to understand how they want training practices to form.• Devise and develop scenarios that that best facilitate a real world environment.• Report development and revision based on expectations and outcomes on both PSNI students and PSNI trainers.

Working as part of the Home and Business Moves back office team working with customer accounts and providing administrative support to the department. Including but not limited to: • Handling customer data making sure that it is entered onto the systems accurately during the move in and move out process • Issuing final bills to customers and dispatching communications to incoming and outgoing customers • Carrying out problem solving on accounts forwarded to our team from other departments to find what is causing issues with customer accounts and figuring out how to correct them to • ensure there are no customer complaints.• Liaising with large letting agencies to ensure that both their customers and ours are provided with quality service • Compiling data from the systems into reports which ensure that the Home and Business Moves department continues to operate smoothly.• First point of contact for Front Office and Back Office agents to answer any queries that they have about the Back Office processes • Creating daily and weekly work queues for the HBM Back Office team and the New Occupier Team.In addition to the core duties above I have also taken on the following responsibilities within the organisation. • If needed operating as acting Team Leader taking charge of the 12 person Home and Business Moves Back Office team.• Carry out quality assurance checking on accounts worked on in the previous day to ensure that they have been completed correctly, if any errors are found these are catalogued and sent back to that agent for corrective action

• Input and process data for the logistics dept on a daily basis.• Accurate report and record keeping for warehouse dept such as delivery information, personnel updates and report generating.• Daily wastage report checks and updating shrinkage• Operating several in house systems.

• Managing a staff of 19 ranging from tour guides, gift shop, box office and facilities. Creating training programmes, staff development, creating and managing rosters.• First point of contact for customers attending concerts, tours and conferencing.• Creating daily, weekly and monthly reports for managing director• Cash handling, complaint handling, daily and weekly banking.• Receiving and replying to customer emails and phone calls, taking bookings and payments.