Kevin Malpas Email & Phone Number

Adelaide, South Australia, Australia

Admin Support for the Emergency Management and Planning division of the SA Ambulance Service. - Admin Support - Incident management Planning and Training - MCI Planning and Training - Event Logistics - EOC Co-ordination and Support

Adelaide, South Australia, Australia

• Administration Officer at SA Ambulance Service (SAAS). • Project work and administration.

Adelaide, South Australia, Australia

• Manage own business, including contractor management (a team of 7) and administration• Sell class packages and subsequently upsell commitment to future classes and group functions• Create and implement marketing solutions• Develop and managed customer base and records• Motivate and inspire others using positive influencing • Maintain professional image and relationships in all interactions• Communicate key concepts of dance and music to people of all ages and abilities

Adelaide Airport, South Australia, Australia

I had a fantastic time working at AFLMax, but decided that my time in that industry had come to pass and it was time to move on. Thanks to Pods and the Max team for a wonderful experience and good luck in your future endeavours. 😎👍• I managed the venue’s customer service teams through effective rostering, to ensure the optimal allocation of resources from a customer service and commercial perspective.• I managed venue maintenance, supplier, security, and cleaning requirements.• Actively promoted a culture that focused on a safe and quality experience.• Provided on-going support and training to Staff in customer service initiatives to ensure a high service of delivery.• Assessed and restructured staff rostering processes to reduce wage costs, whilst still maintaining high levels of productivity and customer service targets.• Streamlined and improved processes surrounding high-end product offerings, resulting in higher NPS scores, better customer satisfaction and improved staff productivity and morale.• Updated and refined WHS protocols, as well as improved internal maintenance procedures and schedules.

Adelaide, South Australia, Australia

• Supervise staff, conduct performance reviews and deliver feedback, set and maintain rosters• Perform Centre Manager role when required• Encourage return visits and upsell group and private events and venue hire• Motivate, engage and inspire team members, as well as new and existing customers• Manage customer complaints • Deliver training and development material to staff, focusing on increasing customer engagement• Model professionalism, adaptability and objectiveness in all interactions• Perform end of day duties including cash count and venue lock-up/security

Bounceinc Adelaide

• Hosted BounceFit fitness classes, including regular weekly classes and special group classes• Monitored activity areas, ensuring injury prevention and safety management• Instructed customers on safe execution of all venue activities• Trained new Referee team members, and trained and assessed new and existing BounceFit instructors• Managed, co-ordinated and delivered venue maintenance • Assessed and maintained equipment standards, carrying out regular maintenance for all aspects of the venue including the main floor, customer service areas, party rooms and amenities

Project Team Member & Security Consultant, Department of HealthData Administrator, Capgemini Business ServicesBusiness Development Manager, ElectroboardSales Representative, Mobiletek InstallationsSenior Sales Executive, Telstra Licensed StoreInternal Sales Representative, ElectrophoneVarious other sales roles prior to 2000