Healthcare Startup InitiativeHospital Opioid Response ProgramBehavioral Health and Total Quality ManagementTeam Leadership• Demonstrated willingness to take initiative, give instruction, ask questions and manage projects, people and processes.• Bridged relationships among patient care team by engaging in conversation and seeking positive interactions. Sought quick resolution of interpersonal issues among team.• Helped outline on-boarding requirements of new team members. Participated in interviewing of associates to ensure alignment of team culture.• Stimulated critical thinking and provided resources necessary to allow team members to be successful in role.Business Process• Developed SharePoint site for real-time tracking of workflow to coordinate with clinical team.• Designed dashboards and ad hoc reports with data-driven visuals with O365 to show program success and KPI• Identified bottlenecks in current state process and applied metrics to establish business case.• Applied Excel macro to automate data cleaning and reporting to save 20+ hours of work each month.Change Management• Integrated technology to bolster team productivity and standardized documentation processes.• Trained associates and leadership to utilize technology by building use cases and providing hands-on training using teach-back method.• Created monthly scorecards to send to nurse leadership to track patient outreach.• Achieved 30% increase in substance use screening policy compliance.EPIC EHR – Generated standard and ad hoc reports to analyze Emergency Department, Chemical Dependency Unit, and General Patient Population data. Determined lost opportunities to provide patient care, areas for rapid process improvement, and knowledge transfer for data-driven decision-making with electronic health record big data.

Department of Defense Test & Evaluation Sector• Gained first-hand exposure to witness how technology and human intelligence can be developed and deployed to solve the most advanced problems of modern civilization.• Conducted a Workforce Study for Department of Defense (DoD) Test & Evaluation (T&E) to analyze future workforce needs.• Measured the gap between the retiring workforce and the next generation of talent to recommend Programs, Processes, and Metrics for T&E to sustain the future workforce.• Organized project summary and briefing slide decks for Big Data Analytics projects. Communicated with leadership to solicit feedback and make improvements.