Kevin Mann, Pmp, Csm, Sa Email & Phone Number

Eden Prairie, Minnesota, United States

Accountable for providing an outstanding customer experience by offering expert advice on product usage and selection in team sports, golf, paddle sports, camping, and outerwear. Address customer inquiries and resolve issues to guarantee satisfaction while maintaining a professional representation of the organization. Collaborate with product line management and vendors to ensure an optimal product mix and availability.

Minneapolis, Minnesota, United States

Delivered robust communication links between RSM IT and diverse lines of business and functional groups. The primary objective was to nurture relationships at the senior leadership level, delineating the business technology vision and specifying the technology required to contribute value to the firm. • Identified and integrated senior business partners’ long-range strategy into portfolio/program roadmaps and priorities, focusing on business value rather than solutions.• Provided consistent and effective communication to senior stakeholders, Solutions Senior Director and IT Leadership on portfolio/program direction, status and other relevant information.• Informed business and executive sponsors on all planned, active, and completed solutions within their area and business value delivered.• Briefed IT stakeholders on business’s strategic goals and how they correlated back to business value and business and IT priorities. • Partnered with the architecture and Platform Director to develop and maintain multi-year business capability roadmaps.

Minnetonka, Mn

Responsible for overseeing and providing analytical support for numerous large/strategic enterprise-wideprograms within the Health Care Analytics Program Management Office. Offered strategic guidance and analytic insights to the Health Care Analytics Senior Leadership Team and Operations Council. • Provided strategic planning analysis by integrating business metrics and determining level of execution.• Directed project managers and supporting project team members to determine best methods to achieve data analytics project objectives across the SDLC.• Partnered across multiple businesses and operations organizations to gather and manage project plans.• Directed activities to plan and forecast delivery, staffing and spend for large transformational programs.• Key focus areas included financial management to ensure performance to plan, program/project prioritization across portfolios and the development of dashboards and reports to provide insights into portfolio performance.

Eden Prairie, Mn

Provided strategic leadership for several teams within the project management office (PMO) including Program Managers, Client Services Project Managers, Application Support Analysts, Case Analysts, and other Business Support functions. These teams were accountable for delivering electronic discovery services projects, providing training and support to Kroll Ontrack customers, and ensuring an outstanding client experience.• Provided strategic planning and support to the Client Services team numbering over 120 colleagues in offices located in Eden Prairie, MN, New York, NY, Washington, DC and Los Angeles, CA.• Managed budgeting and financial forecasting for the $100 million electronic discovery business.• Supervised day-to-day activities of team managers, team leads and business support functions.• Provided support and escalation to team managers, project managers and application support functions so that they were able to secure resources necessary to manage projects successfully.• Developed and executed training plans, which were consistent for team managers, project managers and application support associates on the team.• Provided mentoring to all team members. Advocated technical, process, and project execution knowledge on an ongoing basis to team managers, project managers and business support associates on the team.

Eden Prairie, Mn

Provided strategic leadership for several teams within the project management office (PMO) including Program Managers, Client Services Project Managers, Application Support Analysts, Case Analysts, and other Business Support functions. These teams were accountable for delivering electronic discovery services projects, providing training and support to Kroll Ontrack customers, and ensuring an outstanding client experience.• Provided strategic planning and support to the Client Services team numbering over 120 colleagues in offices located in Eden Prairie, MN, New York, NY, Washington, DC and Los Angeles, CA.• Managed budgeting and financial forecasting for the $100 million electronic discovery business.• Supervised day-to-day activities of team managers, team leads and business support functions.• Provided support and escalation to team managers, project managers and application support functions so that they were able to secure resources necessary to manage projects successfully.• Developed and executed training plans, which were consistent for team managers, project managers and application support associates on the team.• Provided mentoring to all team members. Advocated technical, process, and project execution knowledge on an ongoing basis to team managers, project managers and business support associates on the team.

Eden Prairie, Mn

Managed personnel across multiple teams of Client Services Project Managers. These teams were tasked with delivering electronic discovery projects and services to Kroll Ontrack customers. Direct reports included Discovery Services Team Managers, and collectively, these teams oversaw revenues exceeding $300 million per year. • Advised team managers, project managers and case consultants so that they were able to secure the resources necessary to deliver projects successfully.• Developed and executed training plans that were consistent for team managers, project managers and case consultants on the team.• Mentored team members to advocate technical, process, and project execution knowledge on an ongoing basis to team managers, project managers and case consultants on the team.• Ensured projects were completed successfully and team managers and members met or exceeded customer expectations.• Provided consultation on complex internal and external projects.

Eden Prairie, Mn

Directed personnel management for a team comprising over 30 Case Analysts, Application Support Analysts, and Managers supporting the Project Management team. These teams played a pivotal role in delivering various customer-focused tasks, encompassing project status reports, project billing, customer training, and ongoing project support.• Managed team and day-to-day activities of project analysis and support personnel including Case Analysts and Application Support Analysts who provided training and call center client support.• Established procedures, best practices and project efficiencies for Case Management support functions which included client training and technical support.• Defined/refined and maintained allocation of support services model for the Discovery Services Case Management team.• Key member of Legal Technologies Client Services management team.• Provided management coverage for Legal Technologies Project Management team members.

Eden Prairie, Mn

Offered leadership to a team of Project Managers and Case Analysts, concurrently handling intricate electronic discovery projects. Provided training, management, and issue resolution for the team, including second-level escalations. Successfully managed large projects, generating over $13 million in revenue, which involved project scoping, contract creation, change control, and project execution.• Monitored employee performance and growth objectives for two teams of case managers consisting of 16 associates.• Served as a first level escalation point for issues relating to specific projects, operational escalations, and other employee issues.• Contributed as a member of several internal task forces focused on defining and improving processes, as well as developing technology, including internal tools and procedures.• Managed multiple large scale discover projects including project status updates, financial management, change and risk management, reporting and internal project KPI's to support organization change.

Eden Prairie, Mn

Worked closely with consumer-packaged goods (CPG) clients to understand their business needs and customize our solutions for effective planning, including annual planning, promotion planning and execution, optimization, and analysis.• Managed pre-sales activities, including initial client interactions, gathering business requirements, and documenting details for all new projects.• Managed implementation projects from scope creation, project planning and execution, change control and risk management.• Oversaw a cross-functional professional services team, including the Implementation Project Manager, Systems Design Consultant, and Technical Trainer, responsible for onboarding new accounts and supporting existing customers.

Bloomington Mn

Managed all phases of both litigation support and commercial imaging projects, including project definition, budgeting, resource allocation and financial strategy, to meet our client’s needs as well as Quorum’s business and profitability goals. Guided and coached employee work behavior to result in a motivated, productive and energized workforce to exceed quality and production goals.

Eden Prairie, Mn

Marketed and sold electromagnetic measurement instruments to customers in the United States and Canada.