Kevin Martin Email & Phone Number

Greater Boston Area

Lead program success initiatives and account management for highly complex technology and data center operations within federal, state/local and international government contracts. Direct global customer proposals, contract negotiations and ongoing customer support, infusing the voice of the customer into our product evolution. Provide both pre- and post-sales technical solutions insight to customers, including partnering with sales and technology to ensure successful product implementations and customizations. Guide customer success initiatives including renewals, cross-functional technology issue resolutions, account roll-outs, and provide technical customer product training and support at various levels of complexity.

Franklin, Ma

NerdsToGo is a leading provider of residential and business computer services to make sure your technology is always up and running. We offer a variety of solutions to best fit your needs:• 24/7 /365 Help Desk Services• Data Backup Solutions• Data Security Solutions• Virus Protection & Removal• Hardware Replacement & Upgrades• Network Design, Implementation & Monitoring• File & Print Sharing• Onsite Training• Hardware Support Contracts• Technology Audit• Risk AnalysisOur clients choose NerdsToGo because we provide:• Full-service IT, computer, and technology service• Service & support for all computers, phones, tablets, printers and other devices• Upfront pricing, with flat monthly service agreements available• Trusted, certified, and qualified professionals• 24/7 support & emergency response with live customer service agents and same day/next day service• Large inventory on hand so the parts we need are at our fingertips• Customer satisfaction surveys of 98%+

Greater Boston Area

Provided program management for technology solutions, including SaaS, cloud-based systems, 3rd party integrations, data center migrations, and core product updates. Managed complex projects using traditional, agile, and hybrid project techniques through all phases of the software development lifecycle. Led technical support program definition and multi-tier support structure for Microsoft-based network and solutions.

Greater Boston Area

As an Applications Engineer, led client rollouts (implementation, configuration, testing) of new products and processes, and spearheaded new technology research and development to optimize system operation. Traveled extensively to customer sites (Europe, Asia, US) to facilitate new process documentation and training of Senior Engineers and Scientists adopting new implant process technologies. As a Technical Training Specialist, led highly complex multi-week training programs for engineers, technicians and other staff for advanced electronics troubleshooting, product maintenance and operations.

Pacific Fleet

Technical Trainer/ Advanced Electronics (1990- 1994)Petty Officer: Advanced Electronics– Submarines (1985-1990)Held management role prior to the transition to a civilian career path, with responsibilities including work center coordination, team scheduling and maintenance planning. ➢ Selected for advancement to Chief Petty Officer and the enlisted Commissioning Program.➢ Named top 10% of technical trainers worldwide; given Master Training Specialist designation.