Kevin Martin Email & Phone Number

Technology Account Management * Customer Solutions * Customer Success * Program Management * Trusted Advisor * Client Management * Solutions Consultant * Operations SaaS/Cloud/Hosted Solutions * Pre/Post Sales Support * Product EvangelistAs a successful Technology Program/Client Manager, I parlay my strong technology and client management skills into building a program strategy and managing the relationship between an organization and its customers (internal or external). My role as a Customer Success Advocate is to bridge the communication across multiple stakeholders, to help assess business needs and drive ongoing, renewed relationships. I take pride in helping to determine which technology solutions meet current needs (with awareness of the future) as a true partner with our customers throughout the entire client cycle. My approach is to build “trusted advisor” relationships with technology leaders so that they see that the support they get goes well beyond signing the contract, and instead truly enables them to get the best ROI from their technology investments. With years of direct technical experience before becoming an account director, I can bring complex technical projects across the finish line with ease, “speaking tech” and “speaking business” and translating between technical and non-technical audiences. As a technical trainer, I was named one of the top 10% of trainers for advanced electronics technology in the Navy. My scope includes both pre- and post-sales technical support, account direction, business analysis for technology selection, and a “let’s work together” mentality that brings diverse stakeholders to the table. I lead negotiations, RFPs, contract reviews, account renewals, capability presentations, and product demonstrations. I enjoy helping people envision new ways of working, making complex concepts compelling and actionable for both technical and non-technical audiences.

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  Brandeis University

  Project Management