Responsible for the timely onboarding and review of new foreign exchange (FX) clients at State Street Bank & Trust while adhering to all mandated KYC/AML guidelines and regulations. Managed both a Boston based team and remotely managed an international global client onboarding team. Developed procedures and job aids to standardize the onboarding of new clients, establishing verifiable documents and process trails for post-onboarding review and audit.Established and led bi-monthly team training and best practices reviews to ensure that all teams followed required process controls and maintained auditable workflows and account histories. Conducted monthly and quarterly process audits and reviews. Maintained process control documentation and conducted User Acceptance Testing for Application development.Collaborated in the redesign of the client onboarding process, resulting in a 600% increase in client throughput.

Collaborated with the Client Onboarding teams to ensure that new FX clients were integrated into the bank's FX trading platforms. Served as the moderator between multiple functional teams to resolve any issues impeding client FX trading. Created automated global exposure and risk assessment reports. Streamlined FX client onboarding to enhance system capacity and reduce time required to enroll clients into Limit Management Systems and FX Exposure Monitoring.Edited Credit and Exposure monitoring applications in Java and HTML to provide user specified customization.

Provided direct application support to business users while ensuring zero disruption of services. Installed major upgrades to financial applications without any loss of application availability or degradation of performance. Improved Auto-Signature verification application to reduce the incidence of read error frequency and the magnitude of errors. Error rate dropped from multiple daily occurrences to less than monthly. The error magnitude fell from several thousand to less than 30 per occurrence, with a significant reduction in the amount of manual corrective rework labor. Designed, tested and implemented changes and upgrades to vendor provided applications.Troubleshot and remediated any application operating and performance issues.Created stored procedures, triggers, and queries for both Oracle and SQL Server databases.

Developed testing and QA protocols to ensure that application upgrades were made without impacting customer services.Designed major components used in the creation of a development environment to ensure that all application changes and upgrades could be rigorously tested with verifiable results prior to being migrated to production. Participated in the integration of problem management and monitoring application software upgrades for numerous company wide applications.Created and implemented Visual Basic scripts to provide enhanced usability and to allow for customization of application software to suit customer preferences.

Developed reports using SQL scripts to conduct predictive analysis of long term and short term campaign requirements and effectiveness.Designed Stored and Ad-Hoc Reports to support the overall business decision process and to provide campaign analysis and cost/benefit reporting.Created new database tables, stored procedures, and Data Transformation Service packages to upload data from a variety of sources, while performing data analysis to find and correct faults in the uploaded data.Implemented QA/QC procedures for detecting and correcting data quality issues. Created reports using a variety of tools, (Excel, Access, SQL Server) detailing data quality issues concerning data received from clients and designed corrective measures for data remediation.

Redesigned the monthly email Starwood Preferred Guest (SPG) member activity statement program. Reduced the SPG member activity statement errors from several hundred to less than two errors per statement cycle, out of a total quarterly volume of 2.4 million statements.Designed modular PL/SQL scripts that could be inter-changed and reused by different applications, reducing the time needed to develop and test new applications.Responsible for the updating of affiliated vendor databases through Ad-hoc Reports and the use of large scale Fast Unloads and remote data transfers.Created on demand Ad-Hoc Oracle Reports to support the Marketing and Advertising decision process and to provide marketing campaign analysis and cost effectiveness.Supported campaign management with UNICA software and incorporated embedded SQL within the UNICA software to improve useability and shorten turnaround time of data requests.

Divisional Manager, US Navy Nuclear-powered submarines, supervised a workforce in the operation and repairs of environmental control systems, emergency power generation.Certified Emergency Medical Technician (EMT-b)Lead Instructor High Risk Training, Naval Submarine Training Center, Pearl Harbor, Hawaii. Led high-risk training programs as the lead instructor at the Naval Submarine Training Center, focusing on safety protocols and mission-critical skills. During my tenure, the training facility experienced zero incidents or accidents involving staff or students.Operated and maintained the computerized controls for the Fire Fighting Training Facility.Directed the conversion to a computerized information retrieval and data management system. During accreditation reviews by the Chief of Naval Education and Training, this training program was rated as outstanding with zero discrepancies.Instituted a Quality Assurance/Quality Control program to ensure proper work practices with consistent work procedures and documentation of all testing and reviews.Certified Master Diesel Mechanic.