Kevin Mccarron's Location
North Andover, Massachusetts, United States, United States
Kevin Mccarron's Contact Details
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About Kevin Mccarron
Experienced Leader: Executive-level roles leading IT Consulting/IT Managed Service Provider organizations & Software as a Service (SaaS) Providers. Technology Subject Matter Expert: SME knowledge within: Enterprise Communication/Collaboration, Contact Center (Conversational AI, Generative AI), Customer Relationship Management (CRM), Low Code application development, Enterprise Networking, Process Automation, & Voice technologies.Cross-Functional Credibility: Adept in cultivating professional relationships independent of context/audience.Startup Co-founderLauched multiple successful technology practices withing Managed Services Providers, built SaaS products as a Product Owner/Product Manager
Kevin Mccarron's Current Company Details
Articulate, cross-functional startup CEO, IT leader, Product Manager, Program Manager, and Technology Consultant
Kevin Mccarron Work Experience Details
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Managing Director, Expertflow UsaExpertflow - Livechat, Video, Callcenter Sw May 2022 - Nov 2023Bern, ChManaging Director for ExpertFlow USA-based Operations. Responsible for US Market Product Development, focusing on ExpertFlow Cloud Contact Center for Microsoft Teams. Development of products based on EF Dynamic Chat integrated with Azure Communication Services, Azure AI Bot Service, Azure Kubernetes Service, Microsoft Graph Connectors, Microsoft Power BI Embedded, and Microsoft Power Automate. -
Senior Customer Engineer, Modern Workplace SolutionsMicrosoft May 2021 - May 2022Redmond, Washington, Us• SME-Consultant engaged via Microsoft Named Account Sales to program manage stakeholder technology architecture, implementation, and adoption workshops for large-scale Microsoft Teams deployments• Achieved FY2022 Northeast Region Teams Adoption Targets defined by Regional Sales Director through weekly Customer Engineering/Sales meetings, reviewing top named accounts, work-shopping Teams adoption opportunities and blockers, and creating per-account architecture and adoption presentation assetsdelivered to Named Account Sales account executives.• Certified for Microsoft Internal “Teams Platform” Specialization, passing (5) required internal certification exams. Subsequently coded as one of (5) Customer Engineers within Northeast Region certified for assignment to complex Teams implementation & adoption scenarios including Teams Collaboration, Meetings, Voice & Certified CCaaS solutions, Dynamics 365 integration, and custom- developed Teams Apps -
Consulting Senior ManagerCrowe Mar 2020 - May 2021Chicago, Illinois, Us• Led project deployments for Crowe’s Microsoft Power Platform/Dynamics 365 Development Team• Managed Consulting and Application Developer resources on the Crowe Power Platform Team• Increased Crowe Power Platform Consulting project profitability by 15% by initiating and managing the creation of a PowerApps Component Library, repeat-use Power Platform code components (Plug-Ins, Workflow extensions, front-end PowerApp UI elements, etc.) for use in Crowe Power Platform Consulting Engagements• Notable Project: Creation of the State of California's Microsoft Power Pages-based Workforce Management Portal for COVID Contact Tracing and Vaccination Coordination -
Co-Founder & Chief Executive OfficerCnective Inc Dec 2018 - Jan 2020• Defined platform architecture, GTM, led Product Management, Sales & Partner relationships• Primary Vendor Partners: AWS, Cisco, Microsoft, & Twilio• Led executive team & 10-person contracted software development teamEvolve Platform Architecture:• Developed advanced Contact Center integration between target customer Cisco Communications Manager-based Voice platform and Evolve Platform routing engine (Twilio TaskRouter), via Cisco JTAPI API, resulting in Evolve Agent Availability status synchronized to Agent Cisco IP Phone On Hook/Off Hook state• Secured first round of investment to cnective Inc, totaling $500,000•Architected Evolve Low Code Workflow and Media Flow Designer based on Microsoft Power Automate Javascript SDK•Closed first two customer sales of Evolve platform with Boston-area Higher Ed Institutions
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Vice President, Collaboration SolutionsCarousel Industries Dec 2016 - Jun 2018Exeter, Rhode Island, Us* NWN Carousel purchased Atrion in May 2016• Executive leadership of Carousel's Communication & Collaboration Technology Professional & Managed Services, inclusive of Avaya, Cisco, and Microsoft-vendor partnerships.• (8) Manager direct reports; overall organization of 50 Collaboration Technology SMEs• Exceeded CY2017 revenue targets by 25%: $200M target | $250M revenue recognized• Reduced average Collaboration Solution proposal creation time by 40% through implementation of SFDC-based Quote & Proposal Document Automation software• Launched CI’s Cisco Unified Contact Center Enterprise (UCCE) Practice in January 2018 o Secured NWN Carousel an invite to Cisco's invite-only UCCE Specialization through multiple interactions and presentations to Cisco's CCBU executive team o Achieved Cisco UCCE Specialization by assigning/passing required written tests, building a UCCE lab to Cisco specifications, and leading/passing Cisco's in-person UCCE Specialization Lab Exam o Generated $15 million UCCE revenue within the first 6 months of UCCE Offer Launch o Created repeat-use workflow and media flow configuration modules for UCCE Professional Services offering -
Senior Director, Unified Communications Business UnitCarousel Industries Sep 2013 - Dec 2016Exeter, Rhode Island, Us• Product Management of Atrion's Collaboration Technology Professional & Managed Service Offerings• Achieved (3) years of 35% or greater YoY revenue growth• Developed and launched Atrion's Microsoft Skype for Business Practice: o Phase 1: Defined Sales Proposal, Professional Services Project Workflow, and Project Implementation Plan Templates o Phase 2: Developed/Launched Atrion’s Skype for Business Managed Service Developed CA Nimsoft ITSM “Probes,” Perl Scripts, to create application monitoringcapability for Microsoft Skype for Business Platform, Endpoints, & related network/compute solution components Drafted NOC Engineering and Service Level Manager training materials o Phase 3: Created and delivered Sales & Sales Engineering training prior to GA Sales Launch• Managed 15 person UC Pre-Sales Engineering team• Invited/Served on Cisco’s National Collaboration Partner Advisory Board from 2014 through 2018
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Director - Collaboration SolutionsCarousel Industries Aug 2011 - Sep 2013Exeter, Rhode Island, Us• Product Management of Atrion's Collaboration Technology Professional & Managed Services Portfolio• Targeted Enterprise Organizations in Banking, Financial Services & Life Sciences verticals• Closed ~15 Net New Clients (deal size $1M or greater) per year for two consecutive years• Developed UC Solution Design Reference Library for Pre-Sales Architects• Managed (10) person UC Pre-Sales Architect team
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Practice Lead - Unified CommunicationsCarousel Industries Oct 2007 - Jul 2011Exeter, Rhode Island, Us• Primary technical contact for Atrion collaboration technology vendor partners• Responsible for UC Technology SME escalations from Pre-Sales Architects & Post-Sale Delivery Engineers• Designed over 75 "closed" Cisco Collaboration Technology Solution Sales• Managed 5 person UC Implementation & Support Engineering Team
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Unified Communications EngineerCarousel Industries Jul 2003 - Oct 2007Exeter, Rhode Island, Us• Technical Project Leader for Cisco-based Unified Communications solutions• Implementation of 50+ Cisco-based UC Platforms
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Project EngineerAlternative Communication Systems (Acs Voice And Data Systems) Oct 1998 - Jul 2003• On-Site SMB Technology Implementation• Technical Project Management• Technology Focus: Nortel TDM & Hybrid phone systems & Cisco LAN/WAN/Firewall/VoIP products
Kevin Mccarron Skills
Unified Communications
Cisco Technologies
Networking
Managed Services
Telephony
Video Conferencing
Professional Services
Voip
Data Center
Cloud Computing
Contact Centers
Cisco Call Manager
Mpls
Wan
Network Architecture
Virtualization
Security
Network Design
Switches
Strategy
Disaster Recovery
Cisco Ios
Network Security
Service Delivery
Vmware
Leadership
Management
Ccna
Microsoft Lync
Skype For Business
Cisco Systems Products
Kevin Mccarron Education Details
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University Of RichmondPolitical Science -
Babson F.W. Olin Graduate School Of BusinessMba
Frequently Asked Questions about Kevin Mccarron
What is Kevin Mccarron's role at the current company?
Kevin Mccarron's current role is Articulate, cross-functional startup CEO, IT leader, Product Manager, Program Manager, and Technology Consultant.
What is Kevin Mccarron's email address?
Kevin Mccarron's email address is ke****@****ice.com
What is Kevin Mccarron's direct phone number?
Kevin Mccarron's direct phone number is +140147*****
What schools did Kevin Mccarron attend?
Kevin Mccarron attended University Of Richmond, Babson F.w. Olin Graduate School Of Business.
What skills is Kevin Mccarron known for?
Kevin Mccarron has skills like Unified Communications, Cisco Technologies, Networking, Managed Services, Telephony, Video Conferencing, Professional Services, Voip, Data Center, Cloud Computing, Contact Centers, Cisco Call Manager.
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