Technical support professional specializing in written and unscripted live assistance, experienced in creating instruction guides and other tools for customer training, comfortable being the first (and sometimes only) point of contact for product end-users. Your challenge becomes my challenge until my expertise becomes your expertise.Previously compliance professional with experience in TSA regulations, ITAR controlled shipments, government tenders (DoD), dangerous goods (air and ocean), and internal training management. Provided direct support to over a dozen corporate stations and 165 agent companies across the U.S. Other experience includes various customer service roles in retail and hospitality. US Navy veteran with six years of military experience as a shipboard electrician.