Kevin Mariyanayagam Email & Phone Number

Toronto, On, Ca

North York, Ontario, Canada

• Applied DMAIC methodology to identify and resolve bottlenecks in packing and loading processes, improving operational efficiency by 30%• Performed MOST calculations and time studies, optimizing standard operating procedures and reducing overall processing time• Linked dimensional data to QR codes for precise packaging and shipment tracking, ensuring accountability and reducing errors by 40%• Utilized barcoding and camera technology to enhance parcel tracking, reducing customer complaints by 50%• Improved accuracy in order fulfillment and minimized reshipment costs, resulting in a 20% reduction in operational expenses

Markham, Ontario, Canada

• Developed customer service skills by interacting with 200+ customers weekly, accumulating 90% guest satisfaction rate• Collaborated with 10+ associates to make sandwiches, sides, desserts, and drinks for 80+ customers daily• Ensure safety measure and guidelines for kitchen equipment reached 100% cleanliness at the end of the shift

Markham, Ontario, Canada

Brampton, Ontario, Canada

• Coordinated with cross-functional teams to develop and maintain databases for tracking vehicle performance, resulting in a 30% reduction in maintenance costs• Developed SQL/VBA script tools to automate data analysis processes, resulting in a 30% reduction in simulation errors and a cost savings of $50,000• Utilized logic and observation to provide data-driven recommendations for DoorDash facilities operations, resulting in a 30% reduction in travel and search time for DoorDash orders• Led time studies to measure the efficiency of slotting across the entire facility, optimizing shelf design according to product SKU sizes and reducing operational costs by 10%• Collaborated with Witron and DHL to validate the pallet planogram for fully autonomous facilities using lean principles, saving $700,000 annually• Managed labour standards KPIs for 20+ distribution centres nationwide via weekly Power BI reports

Markham

• Prepared monthly inventory reports in Excel to keep track of incoming and outgoing educator kits• Managed e-commerce orders with 3PL’s and Amazon FBA to deliver 450+ orders every month• Consulted with curriculum manager for implementation of Python course across 3 school districts• Reviewed purchasing agent’s procurement documents for retail chains saving $10,000• Supervised interns to organize the warehouse and improved stock turn by 30%• Provided quality control on 10 SKU’s of recalled products and in-class equipment using Excel• Enhanced customer experience at CNE Innovation Garage event producing sales revenue of $7000+

Toronto, Canada Area

• Provided monitoring, rule enforcement, rescue operations, and customer service to 100+ patrons at public swimming events• Led class sizes of 25+ students with accommodating lesson plans for individuals with special needs• Engaged with parents and cultivated relationships to create a collaborative swim class environment