Responsible for all accounts receivable activity including processing final security deposit statement, check processing, collections activity, and handling lease chargesProduce and distribute lease renewal offer letters then finalize renewal lease to be signed by resident Primary point of contact for resident complaints and concerns including issuing lease violation notices, and charging fines Work closely with Maintenance team to plan and execute preventative maintenance Prepare weekly AR report for company leadership All Leasing Consultant job tasks included as well

* Designated companywide Yardi Superuser September 2021• Daily use of Yardi and CRM to track all customer interactions via call, email, and text• Contact all new leads to gather apartment preferences and needs• Review applications for all necessary documentation and preliminary qualifications• Use Yardi, CRM, AdobeSign, and RentCafe, to create, modify, and send leases• Main point of contact for all leads, prospects, and residents• Plan and execute marketing outreach to area businesses• Communicate and coordinate work orders with residents and Maintenance• Discuss and update all online marketing sites including Craigslist, Zumper, Apartments.com, and Zillow• Coordinate resident communications and events on a weekly, monthly, and as-needed basis*Yardi Superuser Responsibilities – Support for Yardi, RentCafe, and CRM• Developed Best Practices document for CRM program• Point of contact for Support and Training• Position grants administrative access over systems• Coordinated rollout of system with introduction information across the portfolio

*Territory - Harrisonburg and Staunton, Virginia Acquire new business accounts in your specified territoryDevelop sales strategies and maintain high productivity levelsCall on businesses in person, from major corporations to small companiesConduct presentation meetings with potential clients as neededNegotiate sales contracts and oversee new account installations

Serve as the main point of contact for a variety of customers through different avenues to answer questions and help assist with technical questions.Served as the key liason when working claims.Assist people and cultivate relationships in short periods of time with customers while answering questions and troubleshoot installation issues remotely.Helped review and revise the 2019 instalation guide for corrections, added instructions, and new products.Issued check requests and approved DOSS invoices.Assisted with the audit of all knowledge base articles. Organizing them to be archived, updated, or merged.Advanced Trex product knowledge.

• Oversee Operations of 2 Jimmy John’s Franchises• Support Individual Store GM’s with Day to Day Tasks• Ensuring Compliance with Franchising Company
• Sales Evaluating and Growth• Problem Solving• Team Development

• Responsible for all operational aspects of the store.• Responsible for employee management including hiring, scheduling, and training. Scheduling adjusted for events and different seasons and keeping labor limits as a priority while still staffing to handle the business.• Ordered food and other perishable items weekly from Sysco, food prep and store equipment in a monthly supply order, and cleaning and operational supplies on a weekly basis.• Continuous auditing of different aspects of the store to keep it ready for an unannounced visit from corporate.• Evaluated employee performance to find growth opportunities including promoting employees to Persons in Charge.• First step in the manager interview process and would discuss the candidate with the Area Manager and Owners.

Developed and delivered training materials to teach about new programs and policies, such as Webex, iPhones, and Expensify.Make changes to the division’s intranet page, including updating content and links, and creating new pages.Order devices and manage cellular plans for the division.Maintain spreadsheets for deployed iPhones, computer inventory, attendance records for trainings, and sales of computer equipment.Schedule division wide trainings and orientation meetings for new hires.Act as the point of contact for all visiting staff and alumni.Assist staff and visitors to arrange Webex video conferences.

Responsible for opening and securely closing the store.Provide quality customer service and knowledge to assist customers in selection of ideal purchases.Attend to any customer issues and answer any questions they may have.Order supplies for the store, and order jewelry for customers and the store as needed.