Resolving customer issues including complex technical scenarios integrating several cloud capabilities (Windows Azure, SQL Azure, AppFabric, etc.) and scenarios supporting services such like availability, quality, outage management, subscription management, correlation of usage and charges, and cost-efficient solution architecture.

Owner and manager of our family-run e-commerce store Costa Verde Handmade. Negotiations with retail and wholesale customers, sourcing materials, coordination of payment and shipping, business accounting, and providing excellent service and support to our customers.

Trilingual vendor partner support for Brazil, North America and UK marketplaces. In charge of helping stakeholders with logistics and tech support. Keeping best security practices and protocols while maintaining high resolution rates (80%) in each interaction. Demonstrated ability to excel in a fast-paced environment, ensuring seamless English/Portuguese communication and collaboration with external partners. Proven expertise in resolving issues, optimizing processes, and maintaining strong vendor relationships. Committed to delivering exceptional support and contributing to the success of vendor operations within the dynamic Amazon ecosystem.

Assist travelers to find accommodations for their Costa Rica vacation. Respond timely to booking inquiries and requests, manage and sync Airbnb, VRBO, and Google booking calendars, create, send, and receive rental contracts, answer questions regarding amenities, provide price quotes and help customers to complete their reservation. Ensure customers are provided with detailed check-in instructions and answer any questions by providing excellent customer service.

Provide the best customer service and seller support.

Translation of documents from English to Spanish and Spanish to English.