Kevin Morgan Email and Phone Number

Moved to dedicated Infrastructure role supporting Server, Storage, Backup, ESX and related Infrastructure whilst continuing to support R&D Development and implementation.

Providing support to R&D Scotland Department within SAS and onsite cover for general IT issues in the Glasgow SAS office. Support on Windows O/S Systems, Linux Systems, Apple Devices ( Macbook, Macmini, iOS), ISO Audits, ESX/VSphere Support

Providing Support to development staff within the SAS R & D Department across multiple technologies and IT Support to the wider SAS Glasgow SAS Community. Deployment and configuration of IT equipment deployed to staff including Laptops, Desktops, Mobile Phones, Audio Visual Equipment. Production of Virtual Machines using the ESX environment deployed using VMWare VSphere Client

Moved into the IT Technical Lead role with additional responsibilities in addition to those detailed previously. New responsibilities include: First point of contact for all IT related activities within the GPS division based in Greenock. Responsible for all IT infrastructure supporting GPS Division, including Servers, Switches, Network, desktop hardware and Virtual Desktops. Testing Lead for all IBM and 3rd party related software and applications. Project lead… Show more Moved into the IT Technical Lead role with additional responsibilities in addition to those detailed previously. New responsibilities include: First point of contact for all IT related activities within the GPS division based in Greenock. Responsible for all IT infrastructure supporting GPS Division, including Servers, Switches, Network, desktop hardware and Virtual Desktops. Testing Lead for all IBM and 3rd party related software and applications. Project lead for all IT related activity with GPS division. IT Relationship Manager for all 3rd party accounts and internal partners within IBM organization. 24/7 On Call IT Support for all IT outages and Severity 1 IT/Telephony incidents. This includes being the principal IT technical representative for any ongoing incidents, responsible for providing technical expertise and IT solutions. Managing the IT Support workload to ensure all tickets are resolved within the Service Level Agreement timescales. Contracted to IBM via Manpower Show less

Provide a consistently high level support to over 300 staff including IBM Executives and visiting 3rd parties. Liaise with 3rd Party technology companies such as BT, AT&T, Computer Serve, NCR and Avaya. IT representative at the daily management meeting, providing updates and information on any IT related activity or issues. Responsible for the deployment of new IT Hardware to staff within IBM. End to end process starting with the installation of software on new machines (such as… Show more Provide a consistently high level support to over 300 staff including IBM Executives and visiting 3rd parties. Liaise with 3rd Party technology companies such as BT, AT&T, Computer Serve, NCR and Avaya. IT representative at the daily management meeting, providing updates and information on any IT related activity or issues. Responsible for the deployment of new IT Hardware to staff within IBM. End to end process starting with the installation of software on new machines (such as Windows OS & Office suite) to testing the functionality of hardware before implementation. Support provided on the Lotus suite of applications, especially the Lotus Notes mail tool.Install and configure Notes for first time users and troubleshoot any issues to ensure that mail functionality restored. Elements of User Access Control also included, namely amending user access and permissions to servers and databases. Resolve any local network issue affecting individual users or the whole location. This may include Wireless network support, LAN support or hardware support on Routers, Switches and network servers. Configure user machines to IBM network, adding Proxy and IP settings while ensuring that IBM’s network security is maintained & adhered to. Provide support to users on their core applications, programs and activities such as: Microsoft Windows XP & Windows 7, Microsoft Office, Network Drive Access, IBM Applications and packaged software, PGP Hard Drive encryption, 3rd party software and Firewall/Symantec Protection errors or warnings. VDI Support for users on a virtual desktop Citrix environment. Support includes user maintenance and configuration via Active Directory, troubleshooting any errors with the VDI hardware or software, installing IBM packaged applications onto the virtual environment and being the principal contact for the VDI Server team, based in Poland. Physical server checks also undertaken on the VDI server infrastructure located within the Greenock location. Show less

Provided 1st and 2nd level Telephony IT Support to BP ( British Petroleum ) employees and contractorsPart of the 24/7 Out of Hours Team, working on a rotational shift basis under our own management and supervision. Personally responsible for the monitoring and management of various support databases including email support for BP Shipping Tankers, remote workers and ongoing incidents. Management of support tickets, ensuring that SLA's were constantly met and users had a clear… Show more Provided 1st and 2nd level Telephony IT Support to BP ( British Petroleum ) employees and contractorsPart of the 24/7 Out of Hours Team, working on a rotational shift basis under our own management and supervision. Personally responsible for the monitoring and management of various support databases including email support for BP Shipping Tankers, remote workers and ongoing incidents. Management of support tickets, ensuring that SLA's were constantly met and users had a clear channel of communication and expectations. Liaised with BP Incident Management to investigate and resolve any high priority IT related incidents, including acting as the local IT support contact on audio calls to provide local IT expertise and advice. Used Remote Desktop Tools (GoToAssist & Windows Remote Desktop) to connect to clients at home, office or work locations. Supported a number of programs and systems namely : Microsoft Windows XP & Windows 7, Microsoft Office Suite, especially Word & Excel, configuring, troubleshooting and resolving issues with Microsoft Outlook,Management of the BP Domain using Active Directory. Including password resets, account unlocks, user access and group membership, mail server access and implementation of BP IT Security Policy. Network support to home and office users. Setting up access to home wireless and BP secure network, configuring Laptops to enable network access, ensuring 3rd party tools ( such as Citrix Desktop ) work on BP network, performing network troubleshooting if any issues. Provided assistance and guidance to users requesting new hardware or software from BP. Installed software onto users’ machine before configuring and testing the tool to ensure full functionality. Domain management of BP staff and contractors using Windows Server 2003. This involved management of Group Policy, implementing Group Policy changes, creating of User Groups, Organisational Units and user maintenance and control. Contracted to IBM via Manpower Show less

When I returned to my studies, I moved into a part time role within the RBS as the Mortgage Operations Anti-Money Laundering Specialist.Responsible for the training, assessment and guidance for all staff within the New Business Department relating to the Banks Know Your Customer ( KYC ) policy. Hosted regular presentations and training workshops with staff, ensuring that they were fully aware of the processes associated with anti-money laundering (AML) activity. Audited and tested… Show more When I returned to my studies, I moved into a part time role within the RBS as the Mortgage Operations Anti-Money Laundering Specialist.Responsible for the training, assessment and guidance for all staff within the New Business Department relating to the Banks Know Your Customer ( KYC ) policy. Hosted regular presentations and training workshops with staff, ensuring that they were fully aware of the processes associated with anti-money laundering (AML) activity. Audited and tested staff performance on anti-money laundering processes and identity checks. Met with management to discuss how to improve individual performance of their staff.Liaised with Control and Risk Departments within the RBS Group to ensure AML adherence met and regulatory elements satisfied. Implemented a new KYC Champion policy within the RBS Mortgage Division, rolled out to all departments within Mortgage Operations. Show less

I was promoted to a Senior Management role within the Risk division of the RBS Group. Responsible for the monitoring, management and administration of the Risk Profile within the Mortgage Operations Division of the RBS GroupI was the Deputy Head of Risk for RBS Mortgages with responsibility for Risk mitigation for Mortgages throughout the RBS Group. Liaised with the Director of Mortgage Operations and RBS Executives to ensure that all Risks were managed accordingly with continuous… Show more I was promoted to a Senior Management role within the Risk division of the RBS Group. Responsible for the monitoring, management and administration of the Risk Profile within the Mortgage Operations Division of the RBS GroupI was the Deputy Head of Risk for RBS Mortgages with responsibility for Risk mitigation for Mortgages throughout the RBS Group. Liaised with the Director of Mortgage Operations and RBS Executives to ensure that all Risks were managed accordingly with continuous proactive identification of any potential risk issues, namely regulatory issues, potential fraud losses and financial/reputational risksManaged 8 senior staff members, including Risk and Senior Risk Analysts. Undertook audits in a number of different businesses and Mortgage Centres. Also liaised with the Banks central Group Internal Audit department on any ongoing audits.Sat on the Mortgage Operations Risk and Change boards with the Director of Mortgages and five Centre Managers. Approved or declined Change Requests depending on level of risk. Left role to commence a degree course in IT, an area that I was passionate about and eager to improve my knowledge and understanding. Show less

Successfully appointed to the role of Manager of the Technical Support department of Mortgage Operations Managed department consisting of four teams - Fraud Investigations, Compliance, Legal/Litigation and Anti Money Laundering Team. Line management responsibility for 25 staff including 4 Team Managers and MLPO's. Provided guidance and expertise across every brand within the RBS Group, including NatWest, Ulster Bank and The One Account. Responsible for internal investigations… Show more Successfully appointed to the role of Manager of the Technical Support department of Mortgage Operations Managed department consisting of four teams - Fraud Investigations, Compliance, Legal/Litigation and Anti Money Laundering Team. Line management responsibility for 25 staff including 4 Team Managers and MLPO's. Provided guidance and expertise across every brand within the RBS Group, including NatWest, Ulster Bank and The One Account. Responsible for internal investigations into staff fraud or related misconduct. Main point of contact to the various departments within the RBS Group for any team related projects or RBS Group activities. Show less

Responsible for the supervision of the Investigations Team who were responsible for investigating all fraud prevention checks and enquiries. 2 teams split across two locations covering every Mortgage brand within the RBS Group. Fraud Liaison Officer for RBS Group MortgagesRBS Mortgages Executive on the CIFAS ( Credit Industry Fraud Avoidance Systems ) register and executive in charge of all CIFAS loadings and regulations. RBS representative on the Mortgage Lenders Cascade Group… Show more Responsible for the supervision of the Investigations Team who were responsible for investigating all fraud prevention checks and enquiries. 2 teams split across two locations covering every Mortgage brand within the RBS Group. Fraud Liaison Officer for RBS Group MortgagesRBS Mortgages Executive on the CIFAS ( Credit Industry Fraud Avoidance Systems ) register and executive in charge of all CIFAS loadings and regulations. RBS representative on the Mortgage Lenders Cascade Group. Subject Matter Expert on all Fraud related activity and Anti Money Laundering procedures. Line Management responsibility for up to 8 members of staff. Show less

Mortgage Underwriter, sanctioning Mortgages up to a value of £300,000. Processing of Mortgage Applications and release of Mortgage Funds. Reviewed all Mortgage related support documentation and references including Valuation Reports, KYC Documentation, Employment References, Applicant Bank Accounts and Account Conduct.