- Raise awareness of sustainability and climate change and provide sustainability communications support.- Actively participate in our sustainability champions network by upholding the charter, sharing ideas, learning from others, and supporting sustainability events.- Encourage the adoption of sustainable behaviours, acting as a facilitator by supporting and empowering individuals to do so.- Ensure sustainability is considered and incorporated into policies, procedures, planning and decision making within DTS.- Proactively collate ideas, opportunities, questions and issues to inform sustainable actions and projects.- Implement sustainability initiatives for DTS, supported by Sustainability Services/Estates, when required.- Help shape and develop the sustainability champions network.- Recruit, support and lead additional sustainability champions within DTS, forming a departmental sustainability working group.- Attend key training/meetings with Sustainability Services (deputising to other champions in your department when unable to attend) and in turn share information/learning points within the DTS sustainability working group.- Lead the implementation of sustainability initiatives for DTS.

Responsible for:- Central IT infrastructure; Networks, Telephony, Cloud services, IT Security, Servers and Storage platforms.- Delivering optimised infrastructure for fulfil set ode requirements - Develop key strategic partners - Generate and maintain the strategic roadmap and evangelise technology to drive digital services- Monitor service performance generating improvement opportunitiesKey Achievements- Lead the refresh of technology of a private cloud to identify efficiencies in performance and extensive environmental savings.- Implemented a multi-cloud VDI solution for flexible and cost driven service.- Technical sponsor of project to be the first University in the U.K. to operate Microsoft Teams for all its telephony usage. - Lead the Operational response in COVID times in implementing MFA on all services for all users, extended VPN capacity and working with Technology Enhanced Learning to utilise our Office365 features to support staff and students.

Responsible for:- Central IT infrastructure; Networks, Telephony, Desktop provisioning, Cloud services, IT Security, Servers and Storage platforms.- Strategic supplier management - Identifying and implementing CSI activity- Supporting business engagement on strategic and tactical projects- Ensuring a roadmap is in place for all services- Monitoring of service performance- Introducing and managing a tech refresh plan for spread budget management Key Achievements- Reviewed backup strategy, sourced and implemented a tape free Cloud solution resulting in near instant recovery.- Reviewed storage platforms and refreshed from NetApp to Nexenta at a fraction of the cost with significantly increased storage capacity.- Undertook a team restructure from a flat team to specialists areas including a rebrand to focus on service delivery.- Introduced an Office365 working group to drive adoption of services with Teams particularly being a popular uptake.- Rationalised 20 racks of servers and storage to 10 through retiring legacy hardware.

Responsible for:- Protecting IT Service for business customers- Change governance for service disrupting changes- Strategic supplier management and governance- Identifying and implementing CSI activity- IT service continuity management for business engagement- Business support during a IT incident and supporting the incident management process- Monitoring of service performanceKey Achievements- Implemented IT governance model to a strategic partner improving customer satisfaction level by 20% whilst reducing service risk through formal change and incident management channelsKey Deliveries- Implemented service assurance process for all projects to ensure service readiness and identify risks prior to delivery.- Performed the role of business IT lead for a Service Now implementation. Responsible business engagement and ensuring the service landed well with the business.

Responsible for:- Management of service, infrastructure and application support teams.- IT service lifecycle and alignment to ITIL- IT budget- Change management - Supplier management – business case, selection, management and governance- Business Continuity Planning of IT services- Quality assurance of IT activity- IT service roadmap and technology strategy- Information security governance- Resilient support service to internal and external customers- Software licensing complianceKey Achievements- Implemented ISO27001 by creating and implementing policy to IT and the wider business functions with accreditation retained since implementation in 2010.- Designed and introduced an internal and external Service Desk with tiered support- Implemented a technical support service for sister Legal Services company acting as account manager.- Achieved a 10% saving on IT budget in first year of devolved responsibility (2013/14)Projects Delivered - Managed the outsource of MS Exchange platform to a cloud service- Designed, planned and implemented LAN remediation exercise in all UK offices- Lead the service, security and infrastructure work streams of client implementations dealing direct with client IT functions of FTSE 100 companies ensuring systems could interface and feeding back to project management.- Designed, planned and implemented the infrastructure setup of a new office locations supporting the business growth on time and under budget.- Consolidated suppliers of telecoms services saving £60k per annum- Managed the outsource of data centre operations to a Cloud based services company which led my team to win the “Outstanding Performance Award” at the company annual awards.- Managed technology refresh projects including a legacy telephone system with a scalable resilient platform to support the growth of the call centre operation.

Responsible for providing a secure and resilient infrastructure to the business from supporting a hosted web application environment for clients to managing a multi-site environment for the internal user base including delivery of 1st and 2nd line support. Controlled software licence compliance and managed 3rd parties providing an IT service to the business.Key Deliveries- Implemented a Microsoft software licencing model (Open Value Subscription) enabling users to have the same base installations for MS Windows and MS Office reducing the scope of support tasks.- Sourced and managed the installation of an MPLS network to support the business in opening a second Service Delivery Centre in Yorkshire.- Managed a new phone system implementing VoIP for cross site communications using the MPLS and created a BCP opportunity by removing any single telephone exchange as a single point of failure.- Deployed a VMware environment to support the business with a training environment and proof of concept environments which was used to support the migration of the Transactional Services team to a Case and Call Management platform.- Implemented a monitoring solution which alerted key support staff by SMS and email should a service become unavailable.- Proposed and implemented an anti-spam solution for corporate email reducing the mail footprint and increasing productivity for users.