Responsible for the oversight and direction of loan operations and compliance including corporate processing, underwriting, closing, funding, shipping, post-closing, corporate and organization compliance management.

Responsible for the end to end fulfillment and operations for multiple, highly visible mortgage brands though a proprietary business process outsource model delivered from multiple continents. Hired, on boarded, developed and managed over 1,000 employees and approximately 30k loans annually. Designed and implemented mortgage processes to yield best in class results for clients. Designed all operational metrics and reporting to ensure operational excellence. Initiated employee coaching programs to ensure client satisfactory scores were exceeded month over month. Managed underwriters on behalf of clients yielding 98% accuracy scores. Ensured 100% compliance on all loans originated for all clients.

* Formed and managed a residential appraisal company which performed over 1300 appraisals * annually - Earned Top Houston Vendor Award* Recruited, hired and trained real estate appraisers * Leveraged deep mortgage lending experience to create a business model that produced annual growth of 27% annually over 4 years* Responsible for P&L planning and management* Developed and conducted training and compliance programs

* Performed land title research and examination on residential and commercial properties* Negotiated settlements and managed the work flow process with outside counsel* Drafted and presented settlement offers * Drafted petitions and affidavits* Performed contract review and created contract compliance management system

* Formed and managed a financial services firm that specialized in all mortgage lending products which originated 500 loans annually * Developed and maintained all compliance policies, procedures and training * Head of compliance which consisted of implementing and monitoring reporting protocols for REPSA, TILA, Fair Lending, ECOA and HMDA* Managed licensing and renewals for all branches and served as the point of contact for state audits

* Complete P&L responsibility for the Greater Houston area real estate operations which consisted of eight retail brancheso Recruited, interviewed, hired and trained retail branch management teamo Developed, promoted and mentored two branch managers to area manager positionso Created and managed to annual budgeto Direct oversight for end to end loan production and portfolio performanceo Identified retail office space, managed build-out planning and negotiated lease termso Performed due diligence activities for bulk acquisition portfolios

* Managed retail consumer lending offices in San Antonio, TX and San Angelo, TX with responsibility for sales, delinquency management and P&L performance