Kevin Numbers Email & Phone Number

Waynesboro, Virginia

Oversaw the installation of NOKIA cellular equipment from conception to completion, including NOKIA routers, RADWIN microwave backhaul equipment, provided daily maintenance operations on equipment. Assisted on various mMIMO and MU-MIMO installation projects. Utilize laptop to download/upload software for diagnostic testing and integration of cell site equipment including the NOKIA 7705 router. Daily operation of the Nokia NetAct GUI and the Nokia 7705 Router menu structures.  Troubleshoot Shentel BEAM Internet equipment including Massive MIMO, NOKIA AirScale.  Monitor, identify, diagnose, document, and resolve microwave links and network related problems. Coordinated daily cell site maintenance and routine configuration updates of all network hardware. Ensured network was operating at optimal efficiency by taking corrective measures as needed to maximize network availability for our customers. Initiated and maintained the use of systems records to improve the process of installation and repair of cell sites and cell site-related parts, providing more cost-effective and efficient productivity. Maintain proficiency installing, troubleshooting circuits - Fiber, T1, and Microwave Radio links.

Dublin, Ohio Usa

Senior Communication Services Technician Remotely assisted cellular field technicians with provisioning, integration, technical maintenance & repair issues of Alcatel-Lucent cellular equipment.  Provided excellent customer service and technical support directly to customers.  Oversaw the installation of 5ESS and Alcatel-Lucent cellular equipment from conception to completion. Managed and trained support teams, increasing employee training completion rate by 60%. Created job aids, scopes of work and MOPS (Methods of Procedures) for cellular field technicians. Constructed telecommunication closets, cabinets, patch panel racks, and wireless access points. Assisted in cell site field installation, maintenance, and integration including -48v DC power plant installation. Installed projects on customer premises including 5ESS switching and data network equipment. Familiar with the menu structure of the Alcatel-Lucent/Nokia SAM5620 GUI, current Nokia NetAct GUI and the Nokia 7705 Router.