Responsibility of providing day to day support of the banks critical production database environments such as Digital banking. Through conducting database maintenance, management and enhancements, while also managing production incidents. •DB2 Installation, Migration, and PTF Installation with SMP/E•Create, manage and support DB2 Stored Procedures•Create and maintain DB2 structures in Coupling Facility•Maintain the DB2 Catalog/Directory (Analysis, Backup, Recover, Reorg)•Provide DBA and application developer support•Performance Monitoring and Tuning DB2 at a subsystem level•Plan, analyze and implement DB2 Disaster Recovery procedures, practices and jobs•Create Change Requests, Resolve Service Requests, and Provide 24x7 Oncall support.

Deloitte & Lloyds Banking Group Project• Calculate and redress loan payment protection insurance on behalf of Lloyds TSB. • Following the company procedures and calculation guidelines according to the FSA.• Information gathering, investigating customer records, analysis of Statements, customer contact history, complete product analysis for appropriate findings and observations.• Assessing and analysing information about loan accounts of Lloyds customers to resolve and reconcile claims.• Issuing the offer letter to the customer after performing the calculations to inform about the final offer.• Requires numerical accuracy and attention to financial detail.• Ability to work daily to demanding targets.• Outstanding organisational skills.• High-pressure environment.• Requires high attention to detail.• Relies upon excellent IT knowledge and skills. Excel, Word, Access, PowerPoint.• Exceptional Written and verbal communication.

• Delivered hardware, installation and subscription sales set out in business objectives• Created process maps, training documents & provided training of Salesforce throughout the sales and service department• Managed the roll out of new CRM system called Salesforce throughout the sales and service department – whilst providing technical training to colleagues. • Participated in the implementation of new products and services into new markets and new channels as required to drive commercial activity• Managed over 100 dealership accounts, whilst focusing on costs, process improvement and efficiency to contribute to company profitability.• Established and maintained key professional relationships with all dealerships, whilst interacting with decision makers to identify emerging business opportunities. • Identified decision makers within accounts and develop relationships to secure upgrade business as well as identifying new business opportunities within these selected clients.

Reviewed and assisted in the Modelling of the new ITCC (Data Centre).Worked with suppliers and agreed a new monitoring solution for ‘Business process’ Monitor & Alert. Reviewed and agreed the ITCC people model and the agreed people moves within IT Services.Worked with the ITCC teams, reviewing training capabilities and delivering a training matrix 6-month plan. Worked with projects and agree new process deliverables around Monitor & Fix capabilities.Significantly improved the SLA's of the ITCC for IA responses to projects, by creating a new system/process to allow the ITCC to record and manage the IA (Impact Assessments)Managed the input of all IA's coming into the ITCC.