Kevin Perrell Email & Phone Number

Murfreesboro, Tn, Us

United States

Systems Management and Security- Designed, documented, and implemented Intune with Apple Business Manager, JAMF, and Autopilot to manage and safeguard corporate data on HealthStream-owned devices and employee BYOD.- Developed Service-Now integrations with SolarWinds, centralizing alerts and issues within Service-Now, providing metrics for continuous issues, and creating automated processes for issue correction via PowerShell and SolarWinds.Infrastructure Standardization and Coordination- Led the design, documentation, and coordination of infrastructure standardizations for server and network hardware, operating systems, and baseline configurations across Corporate and Production environments.- Proposed and implemented organizational standards for roles, responsibilities, and career progression within MIS and Site Operations.

Data Center and System Migrations- Key engineer in consolidating two data centers into one at Flexential.- Completed rebuild and migration of SCCM for co-management with Azure, facilitating unified internal, production, and mobile environment management.- Pre-staged documentation for migration from Cisco Unified Communications and WebEx to Microsoft Teams for centralized VoIP and teleconferencing.

Greater Nashville Area, Tn

Network Security and Firewall Implementation- Led a tech refresh on office and data center firewalls, implementing Palo Alto Network Firewalls across all data centers and Cisco FirePower Devices across all offices.- Migrated from Checkpoint Firewalls to improve network security and management.VPN and Wireless Network Integration- Led the corporate client VPN migration from F5 Big IP to Palo Alto’s Global Protect with Duo for 2FA.- Designed and integrated Cisco Wireless LAN Controllers with Cisco Prime Infrastructure at all locations.Project Management and Upgrades- Served as the lead project engineer for upgrading the ForeScout manager and appliances from version 7 to 8.- Integrated Service-Now with Palo Alto firewalls for asset and device compliance tracking.Unified Communications and Certificate Authentication- Participated in upgrading Cisco Unified Communications from version 10 to 11.5.- Engineered a company-wide 802.1x certificate authentication using ForeScout’s network appliance with EAP-TLS for workstations, phones, and printers.Call Center Setup and Network Design- Planned, set up, and configured a new call center, ensuring design compliance with business requirements for maximum uptime and a highly available network architecture.- Designed complete network topology, including all server and network infrastructure, with disaster recovery and high availability planning and documentation.Security Endpoint Management- Planned, designed, and managed a company-wide security endpoint project, transitioning from Microsoft Endpoint Protection to Dell Data Protection with Advanced Threat Prevention.

Murfreesboro, Tennessee, United States

Leadership & Management- Led and mentored a team of 20+ junior IT personnel, fostering a culture of excellence and continuous improvement.- Conducted performance evaluations, provided career counseling, and developed training programs to enhance team capabilities.IT Systems & Network Administration- Managed the installation, operation, and maintenance of complex IT systems and networks, ensuring 99.9% uptime.- Administered and maintained secure LAN/WAN environments, including routers, switches, and firewalls.- Implemented advanced troubleshooting techniques to resolve critical network and system issues, minimizing downtime.Cybersecurity & Information Assurance- Conducted regular vulnerability assessments and risk analyses to strengthen cybersecurity posture.- Implemented and enforced security policies and procedures, ensuring compliance with Department of Defense (DoD) standards.- Monitored network traffic for suspicious activity and conducted incident response to mitigate cyber threats.Technical Support & Customer Service- Provided tier 3 technical support to over 1,000 end-users, ensuring timely resolution of IT-related issues.- Developed and implemented helpdesk procedures, reducing average response time by 30%.- Conducted training sessions on new systems and software for end-users, improving overall user proficiency.

Network Administration and Maintenance: - Managed, configured, and maintained secure communication systems, including satellite and terrestrial networks. - Implemented and monitored network security protocols to ensure compliance with DoD standards. - Conducted routine system updates, patches, and backups to ensure system integrity and availability.Technical Support and Troubleshooting: - Provided advanced technical support and troubleshooting for hardware and software issues, ensuring minimal downtime. - Trained and supervised junior personnel in IT system operations and maintenance procedures. - Utilized diagnostic tools and methodologies to identify and resolve network issues promptly.Cybersecurity Management: - Implemented and enforced cybersecurity policies to protect sensitive information from unauthorized access and cyber threats. - Conducted regular vulnerability assessments and penetration testing to identify and mitigate security risks. - Coordinated with cybersecurity teams to respond to incidents and develop mitigation strategies.Project Management: - Led multiple IT projects, including system upgrades, new technology rollouts, and infrastructure improvements. - Collaborated with cross-functional teams to ensure projects were completed on time and within budget. - Developed project plans, timelines, and status reports for senior leadership.

Completed a deployment involving 13 missions across 6 different countries.Collaborated with over 25 nations to establish and maintain secure network setups and communication channels.Led the setup of communication systems in diverse and challenging environments, ensuring operational readiness and effectiveness.Coordinated with international teams to integrate various communication protocols and systems, enhancing interoperability and mission success.Provided on-the-ground technical support and troubleshooting, resolving issues quickly to maintain uninterrupted communication lines.

Franklin, Tennessee, United States

Leadership & Project Management- Served as the lead project engineer for all technology implementations across 50+ clients.- Managed large-scale systems, network, and software deployment projects, overseeing design, development, deployment, and production.- Defined technical requirements and documented plans for project lifecycle deployment, including scheduling of project deliverables, budgets, and timelines.- Planned, developed, and deployed change management initiatives for technical implementations, including productivity software, systems, technical applications, and hardware releases.Technical Support & Escalation- Acted as one of two Tier 3 level support engineers, providing escalation point contact for critical issues.- Provided resolution to complex technical problems and detailed root cause analysis and mitigation plans.System & Network Administration- Responsible for all clients' Active Directory and Exchange configurations.- Conducted hundreds of maintenance routines to correct Active Directory issues and enhance Group Policy functionality.- Designed comprehensive Windows network topologies for client network upgrades and migrations.- Conducted security patch management and managed software and security updates through WSUS.- Improved system security through setup and ongoing maintenance of ASA 5500 series firewalls and FireEye devices.- Evaluated and reconfigured several client-server and infrastructure setups, including reallocating SAN disk space for scalable solutions.- Researched, recommended, and implemented network enhancements to improve system reliability and performance.Backup Solutions & Documentation- Set up and configured various backup solutions, including Veeam, Axcient, Acronis, Barracuda, Backup Exec, and Windows Server Backup.- Created Knowledge Base articles to provide the team with better documentation for future issues.Analyzed, prepared, and documented operational procedures and technical guidelines.

Network Infrastructure and Team Leadership- Planned and led a team of over 20 personnel in a comprehensive network build, transitioning from a 2003 domain functional level with zero redundancy to a 2008 functional level with clustering and high availability.- Maintained and continuously improved the US Navy Servers and Network infrastructure, specializing in Active Directory, DNS, DHCP, Group Policy, and VoIP setup and configuration.Help Desk and IT Support- Designed an Access Database for tracking trouble tickets, serving as the go-to IT expert for resolving complex issues that others could not fix.- Provided exceptional technical support, showcasing professionalism and ingenuity to ensure the IT department met or exceeded all goals.Cyber Readiness and Security Enhancements- Played a critical role in preparing for the Navy Command Cyber Readiness Inspection, dedicating countless hours, including nights and weekends, to update 250 workstations across 10 domains with over 600 security patches and implementing the Host-Based Security System (HBSS).- Dramatically improved the command’s overall security posture, drafting and implementing new standard operating procedures per Department of Defense and Department of the Navy information assurance and security program requirements.Firewall and Network Administration- Spent numerous hours installing and configuring firewalls and routers, which increased network reliability and productivity by 30%.- Expertly managed daily network administration of 12 virtual servers, 250 workstations, and over 200 users across 10 domains.Technical Expertise and System Hardening- Displayed exceptional technical expertise by developing, hardening, and deploying the Secret Internet Protocol Router Network (SIPRNet), RDS 2008, and workstation images.- Conducted in-depth scans, analysis, and remediation of all operating systems, ensuring a secure and isolated network while reducing high-risk vulnerabilities by 99.1%.

Team Leadership and Communication Setup- Led a team of 10 personnel in setting up mobile communications, servers, and workstations, ensuring uninterrupted connectivity.- Achieved 100% mission success, demonstrating exceptional leadership and technical expertise in high-pressure environments.System and Network Administration- Oversaw the deployment and maintenance of mobile communication systems, ensuring secure and reliable connectivity.- Managed the installation, configuration, and troubleshooting of servers and workstations to support mission-critical operations.Project Coordination and Execution- Coordinated with various units to ensure seamless communication and network operations during deployments.- Provided technical support and training to team members, enhancing their skills and efficiency.

Global Operating System Upgrade Project- Led the complex network enhancement for the Global Operating System upgrade project, successfully transferring all user data from NT 4.0 and Exchange 5.5 to Windows Server 2003 with Exchange 2003.- Took initiative as a junior enlisted sailor to lead system and network administration tasks, demonstrating strong leadership and technical skills.System and Network Administration- Managed six servers and 183 workstations, ensuring optimal performance and reliability.- Effectively resolved and corrected over 650 network, computer, and security issues, maintaining high system integrity and standards.Project Leadership and Team Management- Coordinated with various departments and teams to ensure a smooth transition and minimal downtime during the upgrade project.- Provided technical support and guidance to team members, fostering a collaborative and efficient work environment.