Kevin Phillips Email & Phone Number

Trinidad And Tobago

Trinidad And Tobago

•Collaborated with private contractors to optimize aggregate material allocation, ensuring efficient logistics and uninterrupted plant operations.•Supervised and regulated truck weighing for material sales to 3rd-party customers, ensuring accurate transportation and updating of information in Oracle system.•Organized and managed the distribution of sales reports to senior personnel on a daily and monthly basis, ensuring timely and accurate dissemination of information.•Maintained a flawless track record of registering new trucks by leveraging the Oracle database with 100% accuracy and timeliness.

Aranguez, Trinidad & Tobago

•Implemented enhanced tow operator dispatch forms, leading to an efficient tracking system for roadside assistance and a 10% reduction in downtime.•Exceeded targets by handling more than 40 inbound calls daily, addressing customers' requests, concerns, and follow-ups in a fast-paced environment.•Enabled effective coaching and knowledge transfer to trainees by creating and delivering a comprehensive Dispatch Training manual.•Efficiently established effective response strategies for emergencies by coordinating and deploying resources in coordination with team members, field operators, and contractors.

Port-Of-Spain, Trinidad & Tobago

•Ensured uninterrupted system functionality of the AS/400 system, which oversees over $20 billion in funds and caters to a customer base of 600,000.•Acknowledged for contributions to diverse initiatives, such as the successful upgrade of the iSeries Operating System from Version 5, Release 1 to Version 5, Release 4, and the implementation of DR switch test and MIMIX Upgrade.•Generated valuable process improvement recommendations, leading to enhanced performance, a 20% boost in customer satisfaction and the removal of time constraints for all users.•Assisted programmers in testing and debugging COBOL programs, leading to an 80% increase in system optimization.•Achieved a 25% increase in overall efficiency and a 50% reduction in process turnaround time through mentoring and coaching of junior team members.•Enhanced efficiency and timeliness in the daily functions of System Operators by assigning responsibilities in a supervisory capacity, resulting in a 10% improvement in overall performance.

Introduction To Service Management With Itil 4, Information Technology, Certificate Of Completion

Digital Transformation And Industry 4.0 Masterclass, Information Technology, Certificate Of Completion

Communication Fundamentals, Customer Service Management, Certificate Of Completion

Certified Associate In Project Management, Project Management

Presently Pursuing.

Certificate In Introduction To Occupational Health & Safety, Occupational Safety And Health Technology/Technician

High School Diploma, Business