Accomplished account delivery lead with over 5 years of experience in the IT industry, specialising in client account management and project delivery. Utilises project change control skills and excellent operation management to ensure service lines run efficiently and client needs are met within timescales. Successfully achieved a certificate in IT Service Management for ITIL Foundation Practices and a Level 4 Diploma in Professional Competence for IT and Telecoms Professionals (QCF.) Attentive to detail, adaptable and excels in a target-driven environment. Possesses influential leadership and interpersonal skills to best achieve client satisfaction.