Originally hired part time to package orders, progressing my role within the business as it expanded to the role of Senior Manager overseeing warehousing, customer service, administration and operations.The role includes supervising and managing all aspects of a small but dynamic and flexible team to achieve targets and maximise efficiency. I am responsible for creating all systems and processes utilised by the business including stock management systems, ordering processes and training… Show more Originally hired part time to package orders, progressing my role within the business as it expanded to the role of Senior Manager overseeing warehousing, customer service, administration and operations.The role includes supervising and managing all aspects of a small but dynamic and flexible team to achieve targets and maximise efficiency. I am responsible for creating all systems and processes utilised by the business including stock management systems, ordering processes and training plans.I design and create all the listings for our products on multiple ecommerce platforms including Amazon, eBay and our own website. I learned from scratch all assets of how to setup, navigate and utilise new marketplaces and computer systems for both selling our products and for distributionI also assisted in interviewing and the recruitment process, shortlisting potential new candidates to join the team Show less

Originally hired as a temporary delivery assistant, then hired as a permanent Customer Service Advisor before being promoted to Customer Service Team LeaderThe role included handling customer complaints, including refunds of faulty products, delivery issues and general complaints. It included assisting and training temporary and junior employees to provide to develop and provide excellent customer service. I also supported temporary recruitment processes, workshops and… Show more Originally hired as a temporary delivery assistant, then hired as a permanent Customer Service Advisor before being promoted to Customer Service Team LeaderThe role included handling customer complaints, including refunds of faulty products, delivery issues and general complaints. It included assisting and training temporary and junior employees to provide to develop and provide excellent customer service. I also supported temporary recruitment processes, workshops and shortlisting potential new candidates.I was part of a team that would redesign the stores warehouse bi-annually. Also was asked to assist doing this role at a national level helping to design and develop new stores warehouses prior to their opening. Show less

I was responsible for testing materials for clients and logging the results into the computer systems. I would need to inspect and maintain the machinery used to test material. Before packaging and organising tested materials for shipment to clients

As administration assistant I need to be well presented as I was the first point of contact to clients in person, on the phone and via email. So I needed exceptional communication and customer service skillsMy duties included emailing and faxing purchase invoices, quotations and logistic paperwork I also was responsible for filing away physical documents and computer documents I was responsible for troubleshooting and fixing the computer systems and desktops