• Identify potential business opportunities by acquiring merchants (online) and payment gateway both local and overseas for ShopeePay and SPayLater acceptance• Assist merchants and payment gateway partners, end to end from onboarding, and integration, to the activation process• Managing and growing the merchants and payment gateway through marketing activity and collaboration to promote ShopeePay and SPayLater to drive revenue and profitability of the partners by providing a regular performance review• Build strong coordination with internal stakeholders from the product, operations, legal, finance, and other teams• Continuously identify business opportunities to improve ShopeePay and SPayLater products, focus on business-centric and customer-centric initiatives roll out to understand partners' needs, improve customer experience, and drive the number of transactions

Responsibility:• Identify, develop, and help company to expand payment acceptance for online / digital goods / retail categories.• Establish a new relationship with potential international partners.• Operating as the lead point of contact for any and all matters specific accounts.• Building & maintaining a long-lasting relationship with merchants and partners.• Analyse industry trends and needs, giving insight regarding to the market situation and able to generate a solution.• Develop new initiative/solutions, implementation of product initiative targeting various merchant segments.• Working closely with product, growth & marketing team, and other internal stakeholders to understand the right product parameters and inputs to provide data trend in the market.• Establishing a customer focused, and performance-based culture.

Achievements:• Acquiring Marketplace revenue target and boosted 80% of profit margin in item sales Responsibility:• Developed a new promotional campaign by researching the top-selling products • Establishing new partnership with vendors and negotiating profit quotation• Handling Marketplace operations, Promoting items, merchandise assortment, promotions, and items and tools maintenance.• Reorganizing Purchase order flow and Marketplace Report Excel• Reporting Monthly Sales to General Manager and Director of Finance

Achievements:• Highest rating in Guest Satisfaction within Marriott Vacation Club in 2021 Responsibility:• Analyzing customer feedback and providing strategic direction to continuously improve overall rating• Preparing revenue and occupancy forecasting• Ensuring implementation of all hotel policies and house rules• Managing guest service/front office activities and ensuring a high level of customer service standards