Kevin Quezada Email and Phone Number
Skokie, IL, US
Kevin Quezada's Location
Greater Chicago Area, United States, United States
Kevin Quezada's Contact Details
Kevin Quezada work email
- Valid
- Valid
- Valid
Kevin Quezada personal email
n/a
About Kevin Quezada
"Try not to become a man of success, but rather try to become a man of value."-Albert Einstein
Kevin Quezada's Current Company Details
Servicetitan
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Manager, Customer Success Management
Skokie, IL, US
- Website:
- servicetitan.com
- Employees:
- 2885
Kevin Quezada Work Experience Details
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Manager, Customer Success ManagementServicetitanSkokie, Il, Us
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Senior Customer Success ManagerContractor Commerce Nov 2024 - PresentLebanon, Ohio, Us -
Managing PartnerSimplopro May 2019 - PresentChicago, UsI'm responsible for upholding the vision and mission of the organization. The 4 areas of the business that I am directly accountable for are: 1. Product: The product design and customer experiences of the software application2. Software: The front-end and back-end of software infrastructure 3. Sales: The business development both prospecting for new B2B and consumer adoption4. Marketing: Managing social media accounts, company branding and content marketing -
Enterprise Customer Success ManagerXoi Apr 2023 - Sep 2024Nashville, Tennessee, Us -
Manager, Customer Success ManagementServicetitan Aug 2022 - Apr 2023Glendale, Ca, Us
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Manager, Customer SuccessSchedule Engine Jan 2022 - Aug 2022Lancaster, Pennsylvania, Us -
Customer Success ManagerSchedule Engine Jan 2021 - Mar 2022Lancaster, Pennsylvania, Us
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Customer Success Manager IiLinkedin Oct 2018 - Sep 2020Sunnyvale, Ca, UsAs a member of LinkedIn’s Customer Success Organization, I am focused on helping mid-market businesses obtain success with their LinkedIn solutions and products. Currently I support clients ensuring product engagement and providing best practices training. I consult strategic and fast-growing leaders to provide custom solutions and branding strategies that are supported by data and will help them succeed. • Managing a book of 300+ accounts/400+ users and making sure they see value with their LinkedIn solution • Work cross-functionally with my sales partners to ensure we are providing our customers with the best support possible • Provide education and resources to ensure customers are A+ users with products • Drive adoption of our new and existing products • Use metrics reviews to provide data and analytics to clients on what they are doing well and identify opportunitiesAdditional Responsibilities:• Account Management • Product Consulting• Customer Satisfaction • Client Education • Client Relations • Software as a Service (SaaS) • Client Presentation • Customer Retention • Customer Engagement -
Operations ManagerAt&T Apr 2018 - Sep 2018Dallas, Tx, Us• Assess the competitive landscape and institute changes in response to competitors’ changes• Motivate and energize the staff to make proactive decisions in all their communications with clients • Perform data analysis of employees’ key measurement indicators as part of creating performance-based action plans with daily coaching• Use mobile devices to track activities and KPI’s on a day to day basis• Recognized as Wireless and Entertainment product specialist in customer call center • Participated in the development of customer call center’s first operational audit regulations • Developed new procedures for Philippines-based Flagship Call Center regarding customer objection handling -
Sales Manager IiiAt&T Aug 2017 - Mar 2018Dallas, Tx, Us• Sales B2B experience, prospecting, and strong business acumen• Arranged business meetings with prospective clients• Attained overall value of 135% to goal YTD #1 in Greater Lakes Market• Established a referral network with local businesses and found ways to maximize value from those connections • Established performance improvement plans to provide guidance on exceeding monthly sales quotas• Coached sales employees on behaviors necessary to surpass customer experience expectations • Trained multiple sales teams across several locations within the Chicagoland market • Performed monthly audit of store cash/inventory/operational procedures to mitigate financial loss • Conducted performance accountability meetings, coaching sessions and product training programs for employees
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Sales Manager IiAt&T Nov 2015 - Aug 2017Dallas, Tx, Us• Sales B2B experience, prospecting, and strong business acumen• Arranged business meetings with prospective clients• Attained overall value of 135% to goal YTD #1 in Greater Lakes Market• Established a referral network with local businesses and found ways to maximize value from those connections • Established performance improvement plans to provide guidance on exceeding monthly sales quotas• Coached sales employees on behaviors necessary to surpass customer experience expectations • Trained multiple sales teams across several locations within the Chicagoland market • Performed monthly audit of store cash/inventory/operational procedures to mitigate financial loss • Conducted performance accountability meetings, coaching sessions and product training programs for employees
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Sales Manager IAt&T May 2014 - Oct 2015Dallas, Tx, Us• Graduated from highly selective internal sales leadership development program• Provided strategic guidance for the Norridge store’s sales team which resulted in winning AT&T’s annual Summit award (top 2% sales performance across the nation) • Selected as a mentor for internal leadership development program that focused on the development of high potential sales employees • Performed daily, weekly, and monthly coaching sessions to ensure team is aligned with company expectations and personal sales goals• Conducted ad-hoc development sessions with sales employees that fell into lower quartile with regards to key measurement indicators to ensure improvement occurs
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Retail Sales ConsultantAt&T Jan 2013 - Apr 2014Dallas, Tx, UsPartnered with ACC Manager to coordinate outside sales events to generate U-Verse Wired sales and leads.Achieved YTD 162% Tab GA Attainment and 68.6% MPP Attach Rate.Designated Manager on Duty to help assist with Inventory Management, Customer Escalations and Store Performance.
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Retail Sales ConsultantU.S. Cellular Sep 2011 - Dec 2012Chicago, Illinois, Us• Achieved or surpassed individual sales targets for portfolio of products and services which would include new customer acquisitions, sale of essentials, and vertical features on a weekly/monthly basis while achieving the highest level of customer satisfaction.• Responded to customer inquiries and processed customer requests, rate plan changes, suspensions, disconnects; taking payments and resolved problems related to equipment, billing, and roaming.• Participated in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location.• Managed small business accounts in local geographical area and assisted owners with changing phones, plans and account management. -
Market LeaderFoot Locker May 2006 - Sep 2011New York City, New York, Us• Achieved or surpassed sales quota in total revenue compared to previous year’s totals• Responded to customer inquiries, needs and concerns while maintaining high level of customer service• Responsible for opening/closing the store while simultaneously completing opening/nightly paperwork accurately• Responsible for interviewing, hiring and training all new hire sales employees
Kevin Quezada Skills
Retail
Customer Experience
Customer Retention
Powerpoint
Microsoft Office
Microsoft Excel
Sales Management
Sales Operations
Investments
Interviews
Resume Writing
Scheduling
Organizational Effectiveness
Leadership
Team Leadership
Team Management
Team Building
Teamwork
Coaching
Teaching
Employee Engagement
Accountability
Sales
Customer Service
Finance
Financial Services
Account Management
Business Development
Marketing
Customer Satisfaction
Direct Sales
Sales Process
Management
Training
Mobile Devices
Telecommunications
Customer Relationship Management
Social Media
Recruiting
Time Management
Consulting
Project Management
Public Speaking
Strategic Planning
Strategy
Solution Selling
Networking
Social Media Marketing
Business Strategy
Business To Business
Kevin Quezada Education Details
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Northeastern Illinois UniversityCommunication And Media Studies
Frequently Asked Questions about Kevin Quezada
What company does Kevin Quezada work for?
Kevin Quezada works for Servicetitan
What is Kevin Quezada's role at the current company?
Kevin Quezada's current role is Manager, Customer Success Management.
What is Kevin Quezada's email address?
Kevin Quezada's email address is ke****@****att.com
What schools did Kevin Quezada attend?
Kevin Quezada attended Northeastern Illinois University.
What are some of Kevin Quezada's interests?
Kevin Quezada has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief.
What skills is Kevin Quezada known for?
Kevin Quezada has skills like Retail, Customer Experience, Customer Retention, Powerpoint, Microsoft Office, Microsoft Excel, Sales Management, Sales Operations, Investments, Interviews, Resume Writing, Scheduling.
Who are Kevin Quezada's colleagues?
Kevin Quezada's colleagues are Umm E Aiman Ali, Robbie Abraham, Kyle Grobbel, Andru Stewart, Dmitry Belyaev, Sergey Sviridov, Shireen Gul.
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