Enterprise eTime Solutions Center Consultant – National AccountsProvided software support and training for ADP’s Enterprise eTime clients (ADP's Time and Labor Management software). ~ Primary representative for several of ADP’s biggest clients using the product. ~ Worked with internal ADP teams (payroll / SDM) to resolve payroll related issues for the client. ~ Facilitated weekly status calls with clients’ payroll team.

Provided software training and support for AGCO’s 1,000+ North American Dealer Network ~ Provided Help Desk support for AGCO’s proprietary software (web-based and desktop) applications used by dealers. ~ Trained dealers how to use the software at regional training meetings, conferences, and via web-based training classes. ~ Created and published e-Learning classes for AGCO’s software applications. ~ Departmental team lead on several projects that led to the creation of new software applications.

Managed several projects for customers; including a wireless network installation and adding new facilities to an existing networked environment. ~ Customized Microsoft CRM 3.0 to be utilized as a project tracking application. ~ Worked with the VP of Client Relations, and VP of Network Architect to create a Network Operations Center that would track network security and usage for our customers.

Worked closely with the Vice President Business Development to create the processes and requirements necessary to create a nationwide network of electrical contractors. ~ Followed up with contractors that were hired to ensure they provided all necessary paperwork and insurance. ~ Worked with contractors to assure that all scheduled work was completed in a timely and appropriate manner in accordance with the Service Level Agreements that were in place with our clients. Created project schedules and Gantt charts for large scale implementations.

Independent contractor responsible for the time sensitive debt collections on past due Comcast accounts via phone calls, or going onsite to the customer’s homes ~ Mentor newer technicians in processes to improve production, or collection percentage ~ Responsible for voluntary termination of service which included retrieving equipment from the customer, and returning to Comcast with the proper paperwork.

Managed a team of 27 full and part time employees in the number one ranked FedEx Kinko’s Center in Metro Atlanta region (Sales) ~ Ensured that proper procedures for tracking, production, finishing, and quality control of print jobs were followed and documented ~ Responsible for hiring and training of new Production team members ~ Worked closely with our Center’s largest customers to ensure more efficient processing of their time-sensitive and proprietary / confidential print jobs.

Managed the daily operations of the premier piano/martini bar in the city of Atlanta ~ These duties include but are not limited to: scheduling employees, hiring, and payroll; responsible for vendor relations, maintaining and tracking inventory, and ordering and receiving of all liquors and other supplies.

Plan, execute and control project management processes associated with the customization and implementation of our e-business communications software for the purpose of delivering Business to Business communications for several Fortune 1000 companies ~ Implementation, planning and control of Business to Consumer projects for smaller internet startup companies ~ Responsibilities also included scope control, project budget management, communications management, and client relationship management ~ Managed all time and expense tracking and reporting for the Professional Services division, which included detailed weekly Utilization Reports to the Vice President and Director levels.

Management of the technological and telephony needs of 13 offices in the Eastern United States. Responsibilities included the purchasing of new computers and peripherals, as well as the maintenance and networking of same ~ Facilitation of the setup of all technological needs (network IDs and access privileges, e-mail accounts, etc.) for new employees within the region.

Executed and controlled project management processes associated with the installation of 3000+ desktops throughout the state of Georgia, in a Windows 95/Novell environment ~ Responsibilities included installation planning, maintenance of project control database, scheduling and coordination of remote supplemental staff, scope control, change management, project budget management, quality and communications management, sub-project closeout and billing, client communications, and client relationship management ~ Managed a national migration of 7500+ users to a Windows 95 and Lotus Notes environment .

Functioned as a Project Coordinator while working closely with the Program Managers, Director of Finance, and the Vice President of LCM during the initiation, planning and controlling phases of six different Life Cycle Programs simultaneously (including Motorola, AT&T Solutions, Owens Corning, Tenneco, and American Express) ~ Responsibilities included extending offer letters, processing, logging and approving all paperwork for new hires within LCM, as well as new hires for LCM programs ~ Verified and approved all expenditures for LCM Program and Engagement Managers.

Managed a staff of 10 employees, overseeing the day to day operations that supported 1200 people in a three-building campus style environment, as well as 50+ field offices throughout the US ~ Collaborated on numerous projects with the Facilities, Public Relations and Sales departments ~ Responsibilities included the ongoing mentoring and training of all employees, scheduling of resources, issue resolution/problem solving, and detailed record keeping ~ Negotiation of long-term nationwide contracts with the major overnight courier services ~ Responsible for a budget of $1.5 million.