Managed all aspects of staffing, inventory, and labor through upkeep of ABIMM and WinARCs systems. Responsible for component P&L with oversight of 7 independent working departments. Created and implemented business action plans. Administered annual performance reviews. Scheduled and directed staff in daily work assignments to maximize productivity. Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Communicated effectively with high profile client and management team for new business. implementation and action plans. Maintained strong commitment to KPI's, Executional Framework, and PCA compliance. Oversight of HR administration and payroll. Responsible for overall operations of Warehouse and Concessions departments, among others. Annual gross revenues of 32+ million dollars via 450+ retail outlets. Traveled in consult and support to major accounts including, but not limited to; Minute Maid Park, TCF Bank Field, Kauffman Stadium and Arrowhead Stadium. Managed 900+ direct reports including salary management, hourly supervisors, and seasonal/ part-time associates. Operated 250+ volunteer Non-Profit program. Responsible for component budget implementation, maintenance, and execution.

Carefully interviewed, selected, trained, and supervised staff of 250+ employees. Interacted positively with VIP customers while promoting stadium facilities and services. Optimized profits by controlling food, beverage and labor costs on a daily basis. Performed checkouts of vendors, cashiers, servers, bartenders, stand leaders, and supervisors to ensure that all tickets were accounted for. Multi-outlet purchasing and distribution for 10 premium concessions, 12 bars, 133 executive suites, 40 portables, and all backstage, media, and catering. Frequently traveled in consult and support to major accounts, including but not limited to; Century Link Field, Jumer’s Casino and Hotel, TD Garden, Target Field, Miller Park, Milwaukee State Fair, Milwaukee Mile, Lambeau Field, Edward Jones Dome, and North Star Casino. President of Chicago Sportservice Safety Committee- Extensive OSHA training and implementation.

Strategically developed effective marketing plans to increase sales and profits while managing costs. Organized special events in the restaurant, including receptions, promotions and corporate luncheons. Correctly calculated inventory and ordered appropriate supplies. Created and maintained exceptional customer service standards. Implemented team building activities to engage staff in up-selling to meet revenue targets. Developed and implemented extensive wine list and martini menu.

Maintained daily FOH and BOH Operations. Executed various kitchen stations and assisted with meat or pantry. Created Daily Floor Plans. Oversaw associate checkouts. Executed daily production lists and goals. Traveled to startup locations and trained new associates.