Kevin Ray Email and Phone Number
Kevin Ray work email
- Valid
- Valid
- Valid
- Valid
- Valid
- Valid
- Valid
Kevin Ray personal email
- Valid
Kevin Ray phone numbers
Successful Financial Professional with over 30 years in mortgage operations and sales, with vision and success in managing all partners in the mortgage process. Background includes achievements in operations management, process improvement and sales. This combination has contributed to strong leadership skills with expertise in team building, operational efficiency and change management. My success is contributed to my commitment to building relationships and business partnerships. I know that it benefits to organization as a whole to build collaborative relationships, specifically between operations and sales in the mortgage industry, and motivating them to work together to achieve mutual goals. I bring experience in managing operations as well as creating new ones from the bottom up- hiring, staffing, developing policies and procedures, improving processes, and ensuring that changes and goals are effectively applied and communicated throughout the organization. With commitment to efficiency, production, sales and efficiency, I will lead the operation through change and transformation to achieve success, with the customer always being first.
Finance Of America Mortgage Llc
View-
Process Excellence And Transformation ManagerFinance Of America Mortgage LlcWest Hollywood, Ca, Us
-
Svp, Head Of Mortgage Banking ComplianceCity National Bank Dec 2024 - PresentLos Angeles, Ca, Us -
Vice President, Senior Compliance OfficerCity National Bank Aug 2024 - Dec 2024Los Angeles, Ca, Us
-
Vice President, Fair Lending AnalystCity National Bank Feb 2024 - Aug 2024Los Angeles, Ca, Us
-
Process Excellence And Transformation ManagerFinance Of America Companies Oct 2021 - Feb 2024Tulsa, Ok, UsAs Process Improvement and Transformation Manager, I am continually striving to improve processes and efficiency in the Retail, Wholesale, and Consumer Direct channels. Representing Operations, I serve as the lead in the planning and implementation of a new origination platform.I am committed to moving the organization forward by spearheading several new projects, including the creation of RPA opportunities, escalation of mortgage insurance and post-closing activities. -
Vice President/ Manager Of Retail OperationsKind Lending | Nmls #3925 Feb 2021 - Oct 2021Santa Ana, California, UsLaunched the Retail channel for Kind Lending, LLC. • Recruited, hired and staffed all areas, including Set-Up, RESP, Processing, Closing, and Management team.• Reviewed and updated all policies and procedures to ensure processes were efficient and in compliance.• Oversaw pipeline and ensured the operation consistently met production goals.• Handled escalations and resolved issues.Built alliance with Sales to collaborate in enhancing efficiency and work on common goals; this partnership stimulated growth strategies. -
Director/ Manager Wholesale OperationsUnion Bank Oct 2018 - Feb 2021San Francisco, Ca, UsIn charge of daily operations of the Wholesale operation and responsible for productivity, process flows, service level agreements and quality performance of the 60 employees making up the Loan Set-up, Processing, Underwriting and Closing teams.Coordinated pipelines, exceptions and production reports within the channel, and guided teams in reaching performance goals. -
Director/Manager- Retail Operations SupportUnion Bank Feb 2014 - Oct 2018San Francisco, Ca, UsManaged staff and support services for three Retail operations of Union Bank. • Maintained focus on efficient Retail procedures as well as HMDA, Condo/DAP reviews and quality assurance. • Handled internal and external audit responses.Continually worked to improve processes, manage change, enhance systems and ensure application of new and revised regulatory requirements.
-
Retail Mortgage ConsultantUnion Bank Jul 2013 - Feb 2014San Francisco, Ca, UsOriginated services to customers and prospects seeking residential loans. Conducted in-depth interviews with applicants to gain insight into their needs and financial status to offer options and assess financial risk. Solicited new residential mortgages by building relationships with realtors, builders and developers.Increased sales by developing a marketing territory designed to educate the community about CRA programs.
-
Manager, OperationsGreentree Mortgage Company, (Gmac Mortgage) Feb 2012 - Jun 2013Managed team of Processors supporting Loan Officers and Area Sales Managers for Green Tree's Retail channel. Focused team on customer service, quality, productivity and pipeline management.
-
Regional Fulfillment ManagerMetlife Home Loans Sep 2011 - Feb 2012Irving, Tx, UsRewarded and recognized for outstanding customer service efforts by associates. • Promoted a “Customer First” philosophy through all regional operations. • Partnered with Underwriting leadership and Regional Sales team to align fulfillment goals and sales strategies.• Recruited staff for Sales and Fulfillment teams.• Managed quality and performance for all Fulfillment sites in the region. Identified and addressed performance issues by working with site managers to identify root causes and implement action plans for improvement. • Monitored aged pipeline, pull through and turn ratio metrics to ensure the pipeline maintained efficiency. • Identified opportunities for improvement in Fulfillment sites through careful analysis of site performance.• Partnered with site management to ensure that the processes recommended were being followed. • Developed process strategies that would expedite company goals and objectives, and presented to corporate leaders. • Responded and managed customer escalations. • Developed mutual service level agreements. -
Fulfillment Center ManagerMetlife Home Loans Oct 2010 - Sep 2011Irving, Tx, UsManaged Irvine Retail Fulfillment Center.• Ensured efficient process flow, quality performance, and managed service agreements.• Drove a culture of “Inspect What We Expect.”• Motivated staff with daily huddles, weekly sales meetings and monthly goal-setting meetings. • Validated and amended performance in coordination with the Site Quality Champion.
-
Senior Vice President/National Production Support ManagerHome Savings Of America Oct 2008 - Oct 2010UsLed the National Production Support team providing operational support to the Regional Operations Centers and departments within the Lending division, including sales, credit policy and training. • Served as liaison between the corporate office, vendors and the Regional Operations Centers.• Developed operational policies and procedures; worked with Regional Operations Centers to ensure that policies and procedures were implemented and complied with in all Centers. -
Senior Vice President/ National Operations ManagerHome Savings Of America Oct 2008 - Oct 2010Us• Managed operations staff, providing direction and support to ensure loans are underwritten in a timely manner and setting goals to meet corporate objectives.• Worked directly with loan centers to assure salability of loans and resolve any issues.• Established operational policies and procedures and worked with Regional Operations Centers to ensure they were implemented and followed in all loan centers.• Ensured that performance standards were being communicated to staff and accurately measured by each Regional Operations Center.
-
Wholesale Accounts ManagerWashington Mutual/North American Mortgage Nov 2006 - Feb 2008• Established new brokers and nurtured current broker relationships to increase sales volume.• Set up and assisted brokers with the wholesale broker website.• Monitored broker production each quarter to ensure minimum production requirements were met.
-
Vice President/ Wholesale Loan Fulfillment CenterWashington Mutual/ North American Mortgage Company Dec 2001 - Nov 2006Consistently ranked as one of the top Fulfillment Centers, based on:• Lowest cost per loan• Highest fundings per employee• Highest overall customer serviceSupported San Diego and Chatworth Sales offices which generated total monthly fundings of up to $1 billon with 2600 units. • Managed staff of 10 team managers and 140 employees. • Developed new processes for brokers and account managers that increased efficiency and enhanced customer service, such as standardizing email communications.
-
Assistant Vice President/ Retail Operations ManagerWashington Mutual/ North American Mortgage Oct 1997 - Dec 2001Assisted with expanding the Retail District into four branches in San Diego, Escondido, Oceanside and Temecula, California. Monitored overall operations of branches, including FHA/VA insuring, profit and loss, fundings per employee, cost per loan, customer service and overall efficiency.
Kevin Ray Skills
Kevin Ray Education Details
-
University Of Houston -
Del Mar Jr. College
Frequently Asked Questions about Kevin Ray
What company does Kevin Ray work for?
Kevin Ray works for Finance Of America Mortgage Llc
What is Kevin Ray's role at the current company?
Kevin Ray's current role is Process Excellence and Transformation Manager.
What is Kevin Ray's email address?
Kevin Ray's email address is kr****@****ing.com
What is Kevin Ray's direct phone number?
Kevin Ray's direct phone number is +132391*****
What schools did Kevin Ray attend?
Kevin Ray attended University Of Houston, Del Mar Jr. College.
What skills is Kevin Ray known for?
Kevin Ray has skills like Banking, Mortgage Lending, Loans, Loan Origination, Fha, Refinance, Residential Mortgages, Mortgage Underwriting, Customer Service, Leadership, Underwriting, Management.
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial