• Increased customer engagement and brand awareness with a focused realignment of social media, in-house customer experience, and consistent marketing message.• Improved off-peak sales by using consumption statistics and customer feedback to restructure promotions.• Strengthened brand loyalty by creating a mug club for VIP customers while developing an active engagement and feedback loop.• Planned, marketed, and executed on-site operations for GLB’s Beijing Invitational Craft Beer Fest.

Expanded dealer and customer network throughout China and represented Deluxe at trade shows.

• Delivered products on schedule by managing engineering, supplier, and inspection teams.• Improved rejection rate by designing, implementing, and auditing manufacturing, inspection, and packaging procedures with a focus on lean process improvement.• Developed employee cross-training program by creating a Quality Systems Manual for ISO certification.• Experienced in toolings, extrusion, machining, casting, plastic molding, surface treatments, antennas, connectors, and line assembly.

• Coordinated all product development efforts with engineering, marketing, and support teams.• Engaged customers and distributers with presentations and Q&A sessions at Trimble Dimensions and implemented product upgrades based on customer feedback.• Project Manager for Lean Six Sigma inventory reduction project, eliminating $1M in excess inventory.• Project Manager for China RoHS compliance activities across the organization.

• Developed and implemented testing programs for software and hardware of integrated GPS receivers.• Conducted performance analysis against competitor products.• Coordinated customer testing program and collected in-field data for quality assurance.