Fulfilled Home Office/Back Office operational responsibilities for a full service independent financial services firmManaged account maintenance, money movement, and document processing across three different Clearing House platforms (FCC, Folio, Netx360)Utilized AGILE project management to develop procedures and resolve inefficiencies in workflow processesFielded and resolved problems as an SME for domestic employees as well as remote support team based in India

Fulfilled operational duties for collectibles grading start-up handling high value trading cardsAssisted with establishing SOPs and training guides while training new hires on all operations processesMet and exceeded expectations when unpacking, handling and scanning all incoming customer property with absolute care

Performed back end operational duties for custom screen-printed apparel manufacturer serving more than 3,500 retail and eCommerce accountsWorked in cross-functional capacities to ensure orders moved through internal processesMonitored, identified and resolved order errors utilizing MS Dynamics AX and MS Excel as well as internally developed program ZIFT toprevent disruption and worked with clients to address issues and coordinate resolutionWorked around supply chain issues during COVID to ensure orders shipped within their SLA turnaround time

Consistently met and exceeded over 100% of productivity standards for batch picking, processing and packaging ordersCross-trained and maintained workflow in other departments to ensure productivity standards were met

Assisted with all aspects of sporting event operations including media relations, stat tracking, sales, catering, & guest relationsManaged social media accounts for the Connecticut Whale franchise with a reach of ~35-55,000 followersAssisted front office staff with special projects including local marketing, video review, and event planning/coordination