Guiding HR Leaders across the globe to help harness the full power of the Achievers Employee Experience Platform by promoting product adoption, highlighting best practices and implementing recognition strategies. We empower our clients to foster positive work cultures that enable their employees to bring their whole selves to work every day because they feel recognized, valued and heard.

Guiding HR Leaders across the globe to help harness the full power of the Achievers Employee Experience Platform by promoting product adoption, highlighting best practices and implementing recognition strategies. We empower our clients to foster positive work cultures that enable their employees to bring their whole selves to work every day because they feel recognized, valued and heard.

Worked closely with program administrators and partnered with internal teams (such as Customer Success) on program support requests, including functionality issues troubleshooting, structural changes to their programs, as well as campaigns and reporting requests. I focused on offering suggestions and creative solutions that are personalized to our client's specific needs and aligned with their program objectives, which in turn helps our clients run a smooth and efficient employee recognition program.

Assisted program members across the globe in resolving account inquiries and order-related questions via phone, live chat and emails. Other responsibilities also included troubleshooting technical issues, providing guidance on best practices, and answering general questions about their accounts.

- Reported directly to the owner of a small, well-established, and prominent LGBT tour operator.- Facilitated day-to-day sales and operations; managing booking inquiries and/or modification requests.- Collaborated with marketing to create targeted sales campaigns, as well as suggesting ideas for captivating and relevant blog content.- Drove business success by always putting the customer first and using a consultative sales approach to close deals and increase client satisfaction; tripled travel insurance sales within my first year of employment; increased tour sales 25% year over year; maintained repeat business rate above 50%.- Successfully structured intricate tailor-made travel itineraries with multiple moving parts, suppliers, and payment deadlines. - Increased ROI by establishing standard operating procedures meant to guarantee a consistent service, prevent errors and increase work effectiveness.

Group, Conference and Charter Sales - Responsible for receiving, closing, and coordinating, inbound group, conference, convention and charter travel inquiries in order to grow load factors, revenue and profit- Consistently generating and implementing ideas or solutions meant to optimize the client sale cycle including relationship development, existing account management, reporting, lead tracking tools, and strategies for best practices. - Actively participates in meetings and incentives travel industry events representing Porter to generate leads and bring in more business including trade-shows, client events and industry specific associations. - Ensuring that all facets of customer experience are met or exceeded based on the execution of Charter or Group events to drive exceptional customer satisfaction. - Tracking all sales activities and client contact data within CRM (Insightly, SalesForce)- Collaborate with other internal departments to execute special projects focused on improving the overall company culture and employee engagement. LGBT Market Business Development Initiative:Identified a viable new market for Porter (LGBT) and worked at developing it by: - Acting as the LGBT Champion and point of contact for the organization. - Initiating the launch of an LGBT Team Member Ressource Group named Porter Pride - Attending or sponsoring various conference, charity, community and networking events to grow visibility, increase market share and identify key business opportunities. - Fundraising $10,000 over 2 years for the Scotiabank AIDS Walk Toronto supporting The AIDS Committee of Toronto by leading internal company fundraising initiatives - Building relationships with major key industry players, partners, and community leaders

- Coordinate meetings and appointments as well as flight bookings and hotels reservations for the Vice-President of Sales and Distribution.- Support the Vice-President of Sales and Distribution with various daily tasks, as required.- Provide daily support to the 21 members of the Sales and Distribution team, as required.- Interviewed, hired, trained and currently managing a team of 15 Brand Ambassadors needed to represent Porter at various events such as, cocktail receptions, corporate events, trade shows, marketing initiatives, golf tournaments, etc.- Provide constructive feedback to Brand Ambassadors based on individual performances at events.- Coordinate the creation of sales specific dashboard report and Key Performance Indicator reports.- Coordinate Business to Business (B2B) sponsorship requests; voucher requests; and promo code requests- Coordinate account implementations and updates with the distribution team and account reps. - Responsible for updating and maintaining the Event Matrix Calendar, as well as coordinating the logistics of the events, including processing of resources and materials required by the sales team- Keep track of the sales department budget as well as well as processing expense claims for the Vice-President of Sales and Distribution.- Maintain and develop existing relationship with Hotel partners.

- Supervised compliance of the In-flight safety and service company standards.- Conducted mandatory crew safety briefing before each pairing covering topics such as weather, security standards, safety and emergency procedures, essential paperwork (customs cards, passport) and recent changes to existing procedures.- Motivated a work environment aboard the aircraft that is conducive to safe, efficient and comfortable flight operations- Completed in-flight documentation related to flight, customs and immigration, flight attendant injuries, cabin defects, etc. - Exceed the passenger's expectation on many occasions by providing a service of the highest excellence on each flight and by going above and beyond the task of duty whenever possible resulting in winning passenger loyalty.- Provided a personalized briefings and service adapted to the individual needs of our special attention passengers or passengers sitting at the emergency exits.- Resolved passenger's complaints to a satisfactory outcome- Communicated passengers’ announcements in English & French during all phases of the flight. - Dealt with passenger complaints promptly, efficiently, consistently and impartially.*Recognized for my exemplary work ethics and outstanding customer service skills, I was recruited directly from the In-Flight department by one of Porter's Sales Managers and the Vice-President of Sales and Distribution to take on the role of Program Management Coordinator, Sales*

- Provided friendly and attentive service to passengers on-board- Maintained a well groomed appearance and impeccable uniform standards.- Setup service trolleys on each flight according the the type of service needed.- Explained and demonstrated safety procedures - Monitored the general condition of the aircraft cabin - Attended to the safety of the passengers at all times - Actively participated in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy* Achievements*- Ranked at the top of a class of 20 during initial flight attendant training.- Praised on many occasions by Pursers in charge for the quality and efficiency of my work.- Was promoted to the role of In-flight Purser after only 6 months of employment.

- Enrolled and provided clients with pertinent information about their medical, dental, STD, LTD and life insurance plans through inbound calls- Administrated the clients’ spouse, children and beneficiaries information on file as well as provided all necessary documents and instructions needed to setup their account properly- Liaised directly with management providing important feedback, focusing on improving standards and clients’ satisfaction- Attended regular training sessions and online courses on Health & Welfare, Group Benefits Packages and Defined Contributions updates

- Utilized call reference tools to maintain exceptional customer service and recommend new products- Used soft-sell techniques to recommend new products and services available- Resolved customer complaints to a satisfactory outcome- Activated customers’ new accounts and provided them with all the information related to the different products and services offered