As Head of IT at a large behavioral health firm, I lead IT Operations, Business Intelligence, and Data Engineering for over 1,200 employees, positioning IT as a strategic partner to drive efficiency and innovation.Key Achievements:Leadership and Vision: Implemented an AI support structure, automated ERP and logistics systems, and a fully automated employee lifecycle to enhance efficiency and reduce manual work.Technological Implementations: Championed AWS, Google Cloud, Workato, Jira, and Microsoft 365 to drive automation and detailed workflow management.Process Automation: Led automation in HR, IT, scheduling, client onboarding, logistics, and security, saving $500,000 annually and 20,000 hours.AI/ML Initiatives:Developed an AI support system, reducing manual interventions by 90% and improving response times.Created a Resume AI system to convert unstructured resume data into structured data for data-driven hiring decisions.HR Technology: Implemented Greenhouse Recruiting, Onboarding, and Paylocity to reduce churn, increase communication, and enhance HR efficiency.Agile Methodologies: Trained employees in agile processes, resulting in greater transparency and quicker iterations.Data Team Leadership: Directed the migration to Tableau Cloud, improved SQL Server, transitioned to PostgreSQL, and adopted Python for AI projects.API Enhancements: Implemented DreamFactory to create a middleware layer, enabling efficient data operationalization and quick integration via an API layer.Remote and Inclusive IT Culture: Fostered a collaborative culture through IT offsites, partnerships, and mentor-mentee relationships.

As the Enterprise Applications Program Director, I've led a 6-person strategic delivery team, providing excellent service across the campus. My role involved managing 340,000+ accounts in enterprise-wide Google and Microsoft 365 apps, with a focus on strategic planning and financial research.Key Contributions:Cybersecurity Enhancement: Boosted our cybersecurity framework by integrating NIST, CMMC, and HIPAA-compliant security technology.Efficiency Committee Leadership: Founded the Messaging and Collaboration Efficiency and Optimization committee, achieving strategic alignment and operational efficiencies across four campuses.Strategic Financial Tech Adoption: Adopted Microsoft 365 services as part of a financial strategy, eliminating redundant applications and saving $350k annually.Remote Work Facilitation: Transitioned 15,000 employees to remote work, adopting Microsoft Teams.Strategic Roadmapping: Defined strategic priorities and curated long-term technology roadmaps.Relationship Building: Cultivated robust relationships with technology staff, built trust around compliance, and communicated tech advancements.My leadership has emphasized strategic planning, relationship-building, and commitment to improving efficiency and security.

As the Director of Enterprise Applications, I have developed and integrated systems for accurate, timely reporting. In my role as co-chair, I have provided strategic direction through data-driven analysis and advice on higher education trends. I fostered an environment that encourages ongoing learning, coaching, and inspirational leadership.A significant part of my role involved leveraging the Microsoft 365 platform to optimize our operations and enhance communication across the organization. Furthermore, I successfully managed data integration initiatives, which streamlined data flow and improved overall decision-making processes. I procured necessary resources, defined requirements for a campus mobile app, and managed assets and content on various platforms. From diverse expert groups, I formed a high-performing team of 12 service owners and set standards for each lifecycle stage.Key Contributions:Technical Service Development: Created services to fulfill specific requirements, including application and software service lifecycles, change management, and project management.Application Review Board: Initiated an Application Review Board for campus expertise during procurement and to harmonize enterprise application offerings.Microsoft 365 Implementation: Leveraged the Microsoft 365 platform to enhance operations and improve communication.Data Integration: Led data integration initiatives to streamline data flow and improve decision-making processes.IT Strategy Enhancement: Strengthened IT strategy and best practices by serving as a subject matter expert for stakeholders.Proactive Cooperation: Cultivated a proactive, cooperative environment, met stakeholder demands, set standards, and provided a clear path for service and application discovery.In my role as Director of Enterprise Applications, I've emphasized strategic direction, team building, and expert advice to improve IT services and foster a collaborative environment.

As a Director of IT Portfolio, I was a key member of the IT leadership team, managing diverse portfolios. My role included overseeing change management across all IT infrastructures, enforcing standard practices, and managing the impact of changes. I assisted upper management with assessments of actual vs. budget and cost projections for portfolio expansion.I meticulously analyzed projections, collaborated with teams, enforced exit plans to prevent budget overruns, handled escalations, and evaluated resource finances to control professional costs. I also examined available resources to ascertain costs and burn rates, working directly with development teams.Key Contributions:Unified Communication Platform Deployment: Implemented a unified communication platform using Microsoft Teams, promoting end-user adoption.Cloud Migration: Solved storage issues and significantly reduced costs by migrating to Office 365 and Azure cloud services.Change Management: As Change Manager, I successfully deployed an HR ERP system upgrade project, fostering engagement with end-users and technical staff.Organizational Change Management: Applied organizational change management principles effectively to drive end-user adoption and engagement.ITILv3 Foundational Training: Conducted an organization-wide ITILv3 Foundational Training workshop, culminating in the creation of the first UCCS OIT-wide service catalog.Leadership Development: Founded and developed an IT Leadership cohort, enhancing staff skills in leadership tactics and techniques.My tenure as the Director of IT Portfolio centered around strategic planning, efficient change management, and a commitment to staff development and leadership.

As a Program Manager, I directed all operational and project initiatives for web services, orchestrating connections between websites using CRM and ERP applications on platforms such as Magento and Shopify. My role encompassed the launch and management of web development projects, leading a five-person team, and liaising with business owners for content planning and organization.I executed stakeholder interviews and comprehensive business analyses, established integration requirements, and fostered end-user participation in acceptance testing. I also prioritized the cultivation and maintenance of robust business relationships.Key Contributions:Agile Project Management: Implemented projects using Agile and Scrum methodology, trained the team on principles, and monitored progress.DevOps Lifecycle Management: Leveraged Jira to monitor and transition projects and requests through the DevOps lifecycle.Business Impact Analysis: Assessed project impacts on business organization and goals, facilitated by forming strong stakeholder relationships.As a Program Manager, my focus was on proficient project management, effective team coordination, and strategic business analysis on leading eCommerce platforms.

I spearheaded and aligned cross-functional teams, leading multiple deployments impacting the organizations. guided the evaluation and selection of technology solutions to solve business problems. I contributed to mergers and acquisitions by integrating technology, with frequent communication, technical involvement, and end-user engagement. Key Contributions:• Saved $350K annually by migrating from on-premise infrastructure to Microsoft Office 365, improving infrastructure agility.• Increased employee flexibility by migrating from the Cisco phone system to softphone systems.• Launched Quality Assurance standards and metrics, buttressing the achievement of business requirements.

Single point of contact for solving project-related issues. Led a 5-person implementation team for producing high-quality deliverables and services with generous mentoring and coaching.Key Contributions:• Deployed telephony, networking, and wireless systems throughout the enterprise, without incidents and outages.• Contributed to ERP systems with timely reporting and logistics.• Integrated Salesforce CRM with call center systems.• Aligned organization around a common strategic direction by motivating the team with generous coaching and mentoring.

As an internal consultant, I constructed business intelligence and financial solutions consisting of dashboards and reporting working with customers and integrating stakeholder requirements. I also drove forecasting and analytics platform, institutionalized standard operating procedures directing governance, and planning for enterprise-level changes.

I implemented ERP and Enterprise Performance Management Systems. I implemented multiple projects valued at over $13M serving over 20 enterprise-level clients.

Held position of Operations/Project Manager which ensures logistical and managerial support to the training environment. This position is in control of the scheduling, managing, and the implementing of safety standards, accounting, and various tasks. Over 10 unique training projects implemented annually each with a budget in excess of $100,000. Was additionally in charge of the innovation of new training environments. Conducts the assessment of thousands of Army soldiers on their suitability for Special Forces training. The methods are based on objective and subjective data that creates a whole picture on their ability to be autonomous and adapt to the various and rigorous training. This process was developed as a tool to conduct cost/benefit analysis of soldiers due to the expensive nature of the later stages of training.

Responsible for the care and implementation of various communication equipment in order to ensure mission success during Operation Enduring Freedom 10 and 12. Maintained over two million dollars’ worth of equipment ensuring mission readiness. Instructed, managed, and led over 200 indigenous forces soldiers in combat during operations in Afghanistan.