Provide national support and guidance to 5 partner organizations encompassing over 2K users, deploy and configure new network equipment and infrastructure. Resolve technology issues, providing exceptional customer service to partners. Lead high-level technology projects and provide team updates to senior leadership while adhering to strict deadlines. Perform network upgrades and service as required, mitigating threats, ensuring security protocols and maintaining compliance. • Improved network visibility across partners by utilizing SolarWinds Network Performance Manager to configure, monitor and update systems.• Enhanced security protocols by accessing SolarWinds to configure and check compliance with remote routers and switches; developed as best practice company-wide.• Resolved Cisco problems by improving deployment protocols and updating Cisco IOS image, standardizing upgrade process.• Collaborate cross-functionally with IT security team to improve remote worker access.• Partner with third-party vendors on high-level projects including home-user device access to deploy remote employees during global pandemic. • Devise and execute multi-domain Cisco ISE company-wide deployment strategy; gained recognition from third-party vendor.

Promoted throughout tenure with increasing network engineering responsibility. Managed, configured and troubleshot network equipment and server environment, ensured alignment with corporate standards and performed equipment patches as needed. Supported cross-functional teams with shared networks and provided updates to executive management on high-priority projects. • Created and updated virtual agents’ Cisco VPN devices, ensuring secure access. • Improved employee hardware resolution turnaround time by designing and implementing document processes, mapping end-to-end responsibilities and actions. • Facilitated end-user technology training emphasizing technology utilization, new solutions, project updates and new process implementation.• Produced new and updated operational procedure documentation utilized by IT technicians and support center teams, ensuring functional consistencies.