Program Manager / Team Leader / Market Maker
Pittsburgh, Pa
Program Manager:• Responsible for developing and managing customer relationships and coordinating internal resources to properly execute all aspects of the client’s contract. • Developed and managed e-sourcing programs to meet customer expectations based upon procurement and sourcing needs including FullSource, QuickSource, Spend Visibility and Savings Implementation.• Introduced new product and service offerings to educate customers and increase revenue for FreeMarkets.• Worked with sales team to manage existing long-term customers, convert pilot customers and renew client contracts.Team Leader, Sourcing Operations:• Responsible for management and career development of a team of six Sourcing Market Makers.• Managed Vertical Markets Operating Procedures to ensure team delivered high quality and technically sound Competitive Bidding Events (CBE’s) for our clients through detailed RFQ’s and appropriate use of technology tools.• Guided team to make good business decisions by considering all options and weighing the impact on all stakeholders.• Handled day-to-day tasks to build volume pipeline including client meetings, spend assessments & project validations.Market Maker:• Responsible for coordination of all external and internal resources, including FreeMarkets’ clients, sourcing operations team members, engineering support, supplier outreach associates and Global Market Operation Center, for successful completion of Competitive Bidding Events.• Managed client relationships, bid strategizing, Request for Quotation writing, delivery of qualified supply bases, communication with clients and co-workers and coordination of Market Operation efforts.• Executed ten Competitive Bidding Events with a historical value of over $82 Million that produced identifiable savings of 27%, over $21 Million, for seven different clients in Automotive, Manufacturing, Energy & Process, and Aerospace.