Sales - Build & manage territory. None stop prospecting and relationship-building. Selling a solutions-based IT/Telcom service. Scalable Voice and Data services for small to midsize Businesses in the Seattle Market

Perform various installations, troubleshooting as well as provide training classes for the Seattle Operations team. Complete system configuration and maintenance for all Central Office & OSP telecom equipment for optimum performance based upon engineering specifications. Created my own equipment specific training material and taught classes to groups of Technicians. Mentor and lead a field operations team of 13+ Field and CO Technicians - Helped organize and create a placement test platform for technician title placement and payscale. * After many years of success in Operations, I left to join the Seattle Sales Team as Account Excutive I * - Programming, test, and turn-up of Internet access and other data circuits, including Frame Relay, sub-T1 rate, DS1/DS3, SONET OC-n, Wavelength DWDM, and various Ethernet rates/architectures (Metro Ethernet, Ethernet over SONET, Ethernet over Copper, Ethernet over TDM)- Provisioning in various SONET and DWDM optical nodes: Nortel, Cisco, Fujitsu FLM, Fujitsu Flashwave, Turin, White Rock, Infinera, Ciena- Provisioning in various 3/1 and 3/1/0 DACS, such as Tellabs Titan 5500, Tellabs 5320, Lucent Dacs4, as well as Adtran 4303 and Sechtor S-300- Provisioning Cisco 7600 and ASR-9000 router interfaces and IP addressing- Configuring various Adtran/Netvanta devices such as Adtran 600 & 900 series, Netvanta 3200, 3300, 3400, 4300, 4400, and 5000 series routers..- Troubleshooting and resolution of faults with customer and internal network issues involving DS1, DS3, SONET OC-n, and Wavelength DWDM services.- Ability to read, interpret and follow complex CLRs from TBS. Strong problem-solving skills and multitasking under stressful conditions. Design, provision, wire, test and turn up all-new customer circuits from the central office to Dmark point - (T1 to OCx/DWDM)

Site Team Leader (STL) Optical Networks | NORTEL Broadband Installation Team. Leading-edge Technology for the time! Nortel was the first to bring DWDM Optical Transport Systems to the market. Our team, the Broadband Team, was Nortel's Best of the Best! A highly trained Team, responsible for managing the installation projects of Nortel's Optera OC192 DWDM Networks. Managed system installation projects, including personnel, equipment shipping/receiving, job site safety, quality, training, productivity, and scheduling, while adhering to strict customer requirements/expectations. Managed all timesheets/payroll for contractors across multiple sites. Keeping the management team in the loop on all progress reports, schedules, and timelines. Conducted one-on-one and team meetings with direct report technicians to establish and maintain an acceptable work environment, deadlines, and billable hours. Monitored employee progress & provided feedback, both positive & negative as needed to build a great team. Hosted conference calls with other departments to increase productivity and synergy, help improve processes, and cut costs. Helped create a Quality assurance program and cost reduction initiatives. Installation was always built according to Nortel and Bellcore designs and standards (ie: Qwest 77350). Completed all MOR/SLAT network testing, updated Engineering documentation, and quality audit reports as required to meet internal and external expectations and final customer acceptance.Special Highlights and projects:-Level3 - Nationwide Optera OC192 Network build. (Best of the best team)-Qwest - Net 21 Project - Portland OR -Nortel - Test & Turn-up world's Largest Multi Lambda fiber Ring. 128 Lambda - (Dallas -to- Huston TX). -Nortel - Y2K Compliance Testing - Resolve Software issues before Y2K-Qwest – Pre-2002 Olympics Fiber build Salt Lake City – Multiple OCx Rings