Kevin Shen Email and Phone Number

Accountable for Process efficiency , Unit Cost reduction and Continuous Improvement culture deployment of Amazon Global Finance Operation center in ChinaBusiness scope cover AP/AR of Global business (AWS, Retail and etc. ) Support regions : China, Japan, Korea, South East Asia, Aus. and etc.

Lead Commodity Management Division- Develop Data structure of ERP system for infinite SKU model- Manage and control commodity production process- Investgate Commodity qualification and manage certificates process- Online Marketing through Commodity detail page and PicturesLead , Supply Chain Dispatching and Directing Center- Develop and manage risk control for order fulfillment- Manage dispatching and directing emergency solutions for fulfillment- Develop control manual of risk level and emergency solutions- Continuous Improve and reduce unit cost of fulfillment processLead Continuous Improvement Function- Lead Quality Improvement solution both in system and proactices- Manage team of CI PMO- Lead and guide CI peojects pool by using TQM,6 Sigma and LEAN methods- Integrate CI culture and system with O2O Business

Lead LEAN system developmentLead unit cost analysis for all operation divisionsCoach and push more than 50 cost reduction projectsCreate analysis model, order fulfill process of O2O business in Chengdu

Deploy Nestle Continuous Excellence System in Whole Organization (3 direct reports)- Build Pillar Network - Trainnig & Coaching- Build NCE Foundations in Operations, Commercial BUs, Supporting FunctionsOperational Master Plan, Measure Cascading, Operational Review, Problem Solving and Standard Routine 100% covered Nestle China 100% Factories certified (Nestle owned)40% BUs and Functions certified30% JV started

Supply chain excellence analyst – Lean and Six Sigma (2 direct reports)In charge of three key areas, - Build up LEAN & Six Sigma production system - Cost reduction program -LSC Customer complaintSetup Cost reduction target for while organization, Reduce operational, logistic and material unit cost to maintain high customer satisfaction, Margin, on time deliver rate and quality level. Deploy continuous improvement through Lean and Six Sigma. •People competency - build certification system of Lean & Six Sigma •Project Coaching – drive candidate to systematically implement LEAN project, eliminate wastes to gain value (hard savings) for business •Continue Improvement culture, recognition program to reward best practices.Projects managed: - Waste Buster Campaign (3000+ staffs involved, 260+ ideas collected, ,implemented 150, saved $3M , Cover all locations) - Reduce COGS cost - Reduce OPEX cost, - Improve Plant capability eliminate End to End de bottle neck - Improve production line O.E.E. - Reduce consumable cost - Reduce Product disposal - Improve Call center efficiency - Improve A.S.S. one stop service rate - Improve Order process accuracy - Improve Energy efficiencyAchievements: - Global Executive VP Reward of 2014 - 2013 Focus To Win reward - Manage 100+ projects in 2014,90+ in 2013, 80+ in 2012, Delivered US$ savings 34M, 31M, 24M, 26M, in 2014,2013,2012,2011. The 2014 Benchmarking report shows Operation cost of Lubricant plants in NEA is lower than 85% competitors - Coach 15,18,8 LEAN projects in 2014/2013/2012, 14,16,8 Certified, which is best performance in Shell globally - Lead Product disposal Reduction, saved $2.5M - Lead Solar Energy project, reduced $100K/year, 83 tons Diesel oil, reduce CO2 230,000 m³ , 457 Tons /year - 2012 Customer 1st trophy - Special reward from Global LSCShell certified LEAN and Six Sigma trainer and Continuous Improvement Business Coach

In Charge of Customer Quality.Customer Satisfaction System, modeling, measure, analysis and drive improvement with all related functions (operation, logistic, marketing, sales & etc.). Lead Lean and Six Sigma Projects especially for transactional process. Achievements: Imroved CS very satisfied rate from 20% to 45% (2007-2011)reduce very dissatisfied rate from 15% to 1.5%Drive customer satisfaction campaignDrive more than 20 projects every yearWinner of Global New2 trophy and APOD (Asia & pacific operation division) trophy Project manager, 2007.Silver Pride Winner of 2008, 2009.

In Charge of Six Sigma project Training , Coaching.Lead Cost reduction program and drive improvement by cost reduction dashboad, belt utilization rate

12 screen wall system projects, ( biding, contract and implementation).Key projects- China Netcom Beijing head office, Asia 1st /World 3rd Screen wall system- Jiang yin Long river highway control room, 2x4 100' Screen wall system- Beijing Satellite station Screen wall system - An shan Telecom control room Screen wall system- Shao xin power station control room Screen wall system- Hefei Telecom Control room Screen wall system- Shanghai telecom Control room Screen wall system- Wu han telecom Control room Screen wall system - Beijing aero space centre control room Screen wall system- Shenzhen traffic control head office Screen wall system- Shantou - Shenzhen highway , Shantou control room Screen wall system- Jinan traffic police control room Screen wall system