Kevin Simms Email & Phone Number

Within my current role, I work as IT Technician where I work along a side a small group of IT Technicians that support 600 + Staff covering 10 separate sites which includes site visits as part of the helpdesk. As part of the role as IT Technician for colleagues who are having technically issues such as network problems or workstations stability including hardware defects and software issues etc. This generally involves anything from problem solving, to rebuilding the OS, to fault finding inside the desktop / Laptop PC itself and general upgrades. Within my time at Pick Everard I have been involved in various projects from implementing new web filtering and companywide Windows 7 role out in to remove all existing Windows XP machines company wide. We managed to decommission or upgrade existing workstations / Laptops within 2 months of the project starting this was carried out alongside my normal Helpdesk support duties including site visits. My other helpdesk duties include new user accounts and tailor made PC setups to desk moves, and cabling, to support each users requirements this includes deploying OS and software through System Centre 2012 (SCCM2012) I also configured each users Mitel Phone and adding them to hunt group if required as part of the setup.

Within my current role, I work as desktop support engineer for colleagues who are having technically issues such as network problems or workstations stability etc. This generally involves anything from rebuilding the OS to fault finding inside the desktop / Laptop PC it'self and general upgrades. I also look after the backups and restores of many projects that are carried out on a daily basis. I have also worked on a seperate GIS projects where I was working out on sites in Carlisle and Workington as a consultant & user training on in house software for the RPA. where I helped provide training and provide QA assistance to ensure the work is meeting a high quality of standard and I was also in charge of reporting stats and figures of how each site was performing. Whilst I was doing this I managed to turn the stats around from a failing site to a site that was out performing it’s sister sites which was maintained by colleagues. I also managed to do this in Workington site also. I also cover numerous webhosted websites where I offer pre & post client technical support. I work closely with our Newcastle support desk where I pick up the clients calls and deal with them. This is dealt with through a database system known as RMS, This generates a work list of customers that need help and support. These queries will have to be answered within a certain time frame (Service Level Agreements) which has to be met at all times. As part of my role I offer support to the clients via emails or Telephone support where I can help guide them through the problem and help to resolve it in a timely and effective manner. Some of my other roles are R&D where I can get the chance work with the service desk to help guide them & to help stream line the support they already giving out to colleagues and clients. I have done this through the help of a PowerPoint presentation giving out clear and concise information on how they can improve there already great service.

Chesterfield

Whilst working for Speed Plastics my job role was to help maintain the network and communication from the main office to the shop floor. This was requirement as the work was sent to the CNC machine for the cutter paths to be drip fed into the CNC machine by use of a RS232 connection. I was also the support for desktop work stations. This role also included some CAD & Design work which was a part of the Customer Support Engineer / Product Development Engineer role. This also includes designing the 3D models, and generating a cutter path for program to run CNC machine.

Oadby, Leicester

Whilst I was working for Oakland elevators I was in charge of software and workstation maintenance whilst this was a certain amount of time this was also shared with my CAD design work and creating a database for Bills Of Materials (Engineering Data Management System) which was list of components that were used to manufacture the lifts and escalators for the fitters out on site.

Braunstone, Leicester

Whilst I was working for Shirley Smith & Sons I was responsible for excellent customer service. I was also responsible for training new members of staff on CNC machinery & AutoCAD.I also worked closely with team members to maximise product and quality of product on quick turnaround jobs.I was constantly in communication with clients, keeping client informed throughout process from start to finish.As part of my job role I had a lot of input into drafting & designing products on CADCAM.