Regularly support field project teams in the planning, installation and execution of technical resources that elevate construction processes and secure project site workspaces.Procure and coordinate delivery of networking gear (Cisco Routers/Switches) WAP's, Racks, SFP's, and cabling to facilitate bandwidth needs for project teams.Lead project planning, resource allocation, and scheduling for high-impact ISP infrastructure projects.Proficient in analyzing network performance and implementing optimizations to help mitigate potential network connectivity issues. Conduct installation and configuration of Cisco Networking equipment and contribute to development of network documentation and standard operating procedures.Proficient in coordinating with cross-functional teams and external stakeholders for seamless project execution.

•Collaborate with cross-functional teams to assess existing infrastructure, define migration strategies, and mitigate potential risks.•Manage project timelines, budgets, technical resources, regularly reporting progress to stakeholders, and initiate proactive measures to mitigate potential project risks that may arise.•Oversee creation and tracking of internal orders via ServiceNow, Salesforce, and MS SharePoint to ensure fulfillment of key milestones and escalating where necessary.•Diligently maintain comprehensive project documentation to track individual deliverables & tasks supporting product lifecycle End of Life & End of Sale. •Conduct regular status meetings providing clear communication to Strategic Program Manager and other stakeholders ensuring project alignment with business goals.•Partner with solution engineers & account executives to support migration of virtual cloud environment for small and enterprise customers which include cloud-based offerings such as IaaS, DRaaS and BaaS.•Conduct virtual environment assessments with solution engineers which featured components such as Virtual Machines, CPU, Disk Storage, RAM, OS, IP Block, & firewall.

Diligently prioritize and manage multiple projects simultaneously for domestic/global connectivity products such as Dark / Lit Fiber, and IP Transit within data center (POP) environment.Execute infrastructure capacity upgrades to satisfy urgent network growth of enterprise customers.Collaborated with cross-functional teams, including engineers, architects, and contractors to ensure project timelines and budgetary goals were met.Utilized Kentik platform to monitor and analyze network traffic for potential security threats such as DDoS attack.Constructed dark fiber KMZ map for North America and offshore markets to serve as comprehensive troubleshooting resource for Engineering & NOC teams. Proficient in capacity planning to anticipate and accommodate future growth and scalability requirements.Improved network optimization by spearheading installation of dark fiber (DWDM) in critical markets on Ciena, Adva, and Infinera gear.Oversaw ordering of virtual cross connects (VXC) with cloud providers to migrate customers to Performance IP product.Collaborated with network engineers, project managers, and field technicians to troubleshoot and resolve connectivity problemsAssisted in procurement process, evaluating vendors, inventory management, and ensuring compliance with procurement policies and proceduresConduct fiber characterization by accurately analyzing OTDR test results to ensure optimal network performance. Leveraged relationships with Dark/Lit Fiber and Internet service provider Technical Support teams to amplify escalations to remediate continuity issues. Conducted Quarterly Ad-Hoc analysis of complex data to support cost savings initiatives which led to 25% reduction in COGS "cost of goods sold".Partnered with DC Field Ops and vendors to support implementation and delivery of AC/DC power to Cabinet/Rack to optimize datacenter operations.

•Conducted reconciliation project of in-active 3rd party circuits which reduced technical waste that led to annual savings of $600k.•Created framework for Chicago Riser Fiber product to establish process to mitigate complex network issues.•Coordinated with cross-functional teams to ensure implementation of customer interconnections was completed on time and to specifications. •Slashed reduction in cycle time by 30% by traveling to data centers to audit patch panel capacity to rectify analytical data inconsistencies.Participated in pre-release testing of new office support system to identify functionality, data integrity, & usability. •Collaborated with project managers, senior management, and technical teams to develop migration strategies and timelines.

•Closely work with cross-functional teams such as carrier network operations and field engineers to remedy circuit outages to minimize downtime and increase customer satisfaction.•Diagnose and resolve network connectivity issues in 24x7 environment to reduce downtime of enterprise clients. •Proactively monitor network event tickets for clients and AT&T account executives to coordinate dispatch with field technicians to resolve connectivity issues. •Maintain competency of industry standards, new products, policies, and technology changes to deliver exceptional client support

Established relationships with ILEC, CLEC, IXE and oversaw the design of circuit components, provisioning layouts, and ensured digital connect mapping were intact.Served as single point of contact for project managers and account executives and led integration efforts between Provisioning and access delivery while identifying synergies to streamline the order flow process.Coordinated circuit delivery for services such as Frame Relay/DSL over MPLS, ATM, ISDN, IPT1, Carrier Hotel and clearline voice utilizing OSS to verify continuity and maintain accurate database records to eradicate data inconsistencies and increase customer retention.Selected by management to serve as SME and demonstrated ability to manage, plan and evaluate the work of new hires to increase customer satisfaction.Acted as primary point of contact for Sprintlink DSL request that required accurate assignment of WAN IP and LAN IP address range and configuration of dedicated IP router.

Conducted meetings with internal sales organizations to ensure client order request met all entrance criteria specified on their contract. Validated pricing, bandwidth and CPE of wireline/wireless orders and coordinated processing for small business and enterprise clients within service level agreement to increase customer satisfaction. Mentored new hires and acted as a primary point of contact to accurately audit, process and implement orders for VOIP Avaya project. Served as a key contributor for integrated help desk to identify gaps and opportunities to streamline processes to help alleviate complications during the integration of the Sprint/Nextel merger.

Managed high volume of tickets in time sensitive 24/7/365 call center for products such as Frame Relay, ATM, DS1, DS3, ISDN, Sprintlink MPLS, Switch and dedicated Toll Free, and dedicated International circuits.Interfaced with National Account Managers and Technical Consultants to research, document and propose new methods or modifications to existing practices of client support process resolve customer issues. Managed on call pager duties to ensure accurate and timely client updates, which included providing technical details from Layer 1, 2 & 3 technicians. Exceeded documentation and call satisfaction QA by receiving audit scores averaging over 95% to increase client satisfaction and reduce churn.