I am psychotherapist in private practice, I work with clients across a broad range of concerns. I believe in each of my clients and their abilities to become the best of who they are, I work in a collaborative space with clients to facilitate them to be successful in their own lives.

Assistant Lecturer on the IICP Certificate Programme. Assisting role in the delivery of modules on the IICP Diploma in Counselling and Psychotherapy programme.

• Manage UK Top Customer/ New Member Limitations • Effectively coach and mentor a very tenured team to remain motivated in their role and focused on targets • Be a champion for targets and devise strategic plans to achieve them• Ensure laser focus is on all targets, KPI, SLA’s, NPS and ENps

• Manage the Nordic and Benelux Adwords teams • Create and present weekly/monthly/quarterly reports on all metrics to internal management and client. • Involved in the start up of new projects, Adwords Express, Large Customer Sales• Manage KPI’s and Targets whilst maximizing productivity • Ensure full coaching and training of all team members • Provide all team members with quality/stats related feedback on a weekly basis• Coach all team in professional and personal development • Manage all complaints and grievances within the teams. • Motivate all staff daily to achieve all KPI’s and SLA’s and • Monitor absence management within both teams.

• Certified Google advertising partner• Worked in a very face paced environment, a start up project for Google Adwords• Responsible for handling and trouble-shooting customer issues by phone • Advise and implement advertisers of positive strategic changes within their advertising campaigns• Elected Policy specialist by peers due to keen eye for detail, aided in training and mentoring of policy queries• I was also nominated to deal with high value clients due to excellent service skills and quick grasp of product knowledge• Constantly achieved and maintained targets re quality and overall satisfaction• Liaised with internal departments daily regarding customer issues and complaints