Kevin Smith

Kevin Smith Email and Phone Number

Head of Digital Growth @ Arriva UK Trains
London, GB
Kevin Smith's Location
London, England, United Kingdom, United Kingdom
Kevin Smith's Contact Details

Kevin Smith personal email

n/a

Kevin Smith phone numbers

About Kevin Smith

Focused on high-quality customer experience, digital experience and product development.Leader of Product functions. I am driven by high performance and the development of others.Experience across FMCG, water, public transport and betting industries, working in blue-chip companies.Digital growth at Arriva = develop and grow existing digital products, introduce and scale new digital products, seek commercial opportunities for Arriva.Product Manager of transport websites and apps.Owner of GWR mobile app and e-TicketingManaged CRM for William Hill Bonus Club loyalty card scheme.Particularly interested in foresightful or strategic analytics.

Kevin Smith's Current Company Details
Arriva UK Trains

Arriva Uk Trains

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Head of Digital Growth
London, GB
Website:
arriva.co.uk
Employees:
4568
Kevin Smith Work Experience Details
  • Arriva Uk Trains
    Head Of Digital Growth
    Arriva Uk Trains
    London, Gb
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  • Arriva Uk Trains
    Head Of Digital Growth
    Arriva Uk Trains Jun 2023 - Present
    United Kingdom
    Growing our digital business
    View
  • Arriva Group
    Head Of Product
    Arriva Group May 2022 - Jun 2023
    London, United Kingdom
    View
  • Arriva Group
    Product Manager
    Arriva Group Jan 2019 - May 2022
    London, England, United Kingdom
    View
  • Great Western Railway
    Retail Insights Manager
    Great Western Railway Jun 2015 - Jan 2019
    Paddington, London
    Delivery of enhanced retail experience and customer experience in a railway environment.Owner of GWR mobile appOwner of GWR mobile e-TicketingDesign of customer journeys for smart ticketing approach. Delivered speech at industry conference to share GWR approach.Led business project to open new flagship ticket office at Paddington station.Delivering retail principles in GWR train stations.Designer and owner of ticket office sales incentive schemesSupplier of strategic commercial insights throughout the business.
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  • First Group
    Retail And Loyalty Insights Manager
    First Group Nov 2014 - Jun 2015
    London, United Kingdom
    Delivering both bottom line and continuous improvements through both business and customer insights of First Group's digital channels.Leveraging the First Group relationship with Nectar to drive incremental growth through CRM, campaigns, analysis and insights.
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  • William Hill
    Customer Insight Manger
    William Hill May 2012 - Oct 2014
    London, United Kingdom
    Delivered the CRM approach to a card-based loyalty scheme on gaming machines to the marketplace. Insight and analysis to grow customer acquisition, retention and value. Delivery of key strategic and operational insights to increase business income.Management of customers with possible problem gambling traits. Established and examined the triggers accompanying customers who may be 'at risk'.
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  • Thames Water
    Data Strategy Manager
    Thames Water Apr 2009 - May 2012
    Led analytical and forecasting team in a contact centre environment.
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  • Thames Water
    Sap Data Migration Business Lead
    Thames Water Aug 2008 - Apr 2009
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  • Thames Water
    Marketing Database Manager
    Thames Water Nov 2006 - Aug 2008
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  • Kantar Retail (Formerly Glendinning)
    Analytics Manager
    Kantar Retail (Formerly Glendinning) Jun 1999 - May 2006
  • Iri Infoscan
    Category Analyst
    Iri Infoscan Jun 1997 - Jun 1999

Kevin Smith Skills

Customer Insight Fmcg Statistics Stakeholder Management Business Objects Analytics Data Analysis Market Analysis Change Management Business Analysis Marketing Research Project Management Business Strategy Market Research Analysis Forecasting Customer Experience Management Business Planning Strategic Planning Business Development Marketing Management Cross Functional Team Leadership Project Delivery Team Leadership Customer Service Marketing Strategy Competitive Analysis Performance Management Retail Project Planning Management Consulting B2b Business Intelligence Direct Marketing Segmentation Product Development Financial Analysis Microsoft Excel Process Improvement Strategy Program Management Leadership Product Management Team Management Business Process Improvement Crm E Commerce Database Marketing Business Transformation

Kevin Smith Education Details

Frequently Asked Questions about Kevin Smith

What company does Kevin Smith work for?

Kevin Smith works for Arriva Uk Trains

What is Kevin Smith's role at the current company?

Kevin Smith's current role is Head of Digital Growth.

What is Kevin Smith's email address?

Kevin Smith's email address is ke****@****oup.com

What is Kevin Smith's direct phone number?

Kevin Smith's direct phone number is +4479173*****

What schools did Kevin Smith attend?

Kevin Smith attended Coventry University.

What skills is Kevin Smith known for?

Kevin Smith has skills like Customer Insight, Fmcg, Statistics, Stakeholder Management, Business Objects, Analytics, Data Analysis, Market Analysis, Change Management, Business Analysis, Marketing Research, Project Management.

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