Kevin Solka Email & Phone Number

Austin, Texas, United States

- Spearheaded continuous organic social media monitoring / engagement efforts across all platforms, such as Facebook, Twitter, Glassdoor, LinkedIn, Google Reviews, Indeed, BBB, and Trustpilot, by utilizing Sprinklr.- Aggregated and analyzed data from social media and surveys to understand the voice of customer and industry trends for C-Level stakeholders to determine areas of improvement.- Implemented full-cycle survey management using Net Promoter Score (NPS) survey, ranking 85th… Show more - Spearheaded continuous organic social media monitoring / engagement efforts across all platforms, such as Facebook, Twitter, Glassdoor, LinkedIn, Google Reviews, Indeed, BBB, and Trustpilot, by utilizing Sprinklr.- Aggregated and analyzed data from social media and surveys to understand the voice of customer and industry trends for C-Level stakeholders to determine areas of improvement.- Implemented full-cycle survey management using Net Promoter Score (NPS) survey, ranking 85th percentile in the insurance industry, to evaluate customer satisfaction.- Increased Trustpilot score from "Great" to "Excellent" by partnering with insurance agents on email marketing efforts and Trustpilot on investigating spam reviews reinforcing customer trust. - Collaborated across all departments to assess customer experiences, platform issues, onboarding questions, insurance quotes, and advertising concerns by creating resolution plans. Show less

New York, United States

- Generated and scheduled daily social media content across all platforms, including: Instagram, TikTok, Facebook, Twitter, LinkedIn, YouTube, Vimeo, and SnapChat- Spearheaded large-scale social media campaigns raising millions of dollars, such as: Giving Tuesday, Women’s Month, and Spectacular Sunday- Increased social media following by over 10% across Instagram, Facebook, and Twitter- Responsible for $60,000+ (12% of digital ads budget) worth of social ad campaigns across… Show more - Generated and scheduled daily social media content across all platforms, including: Instagram, TikTok, Facebook, Twitter, LinkedIn, YouTube, Vimeo, and SnapChat- Spearheaded large-scale social media campaigns raising millions of dollars, such as: Giving Tuesday, Women’s Month, and Spectacular Sunday- Increased social media following by over 10% across Instagram, Facebook, and Twitter- Responsible for $60,000+ (12% of digital ads budget) worth of social ad campaigns across Instagram, Facebook, and Twitter with an average Click Through Rate of 4.4% (3.5 percentage points above industry average)- Created weekly reports by analyzing user engagement to improve and strategize future social media growth- Produced bi-weekly podcast downloaded in 49 countries while increasing monthly downloads by over 50%- Edited and published blog with 60,000+ views- Reached 60 million+ users across all social media platforms through targeted ads and organic posts, including a higher engagement rate compared to industry average – Instagram: +5.8%, Facebook: +4.8%, Twitter: +8.5%, LinkedIn: +72.9% Show less

Aurora, Co

- Digital Marketing Expert for a two-level regional shopping center with over 1 million leasable square feet.- Handled monthly email chain providing mall related content for 22,000 recipients, i.e., sales, events, new mall projects, social media contests, etc., curating audience with contemporary, inventive marketing messages expanding marketing list to 1,700 new recipients.- Initiated Excel spreadsheet for tracking daily and weekly posts, interactive posts, special event sales and… Show more - Digital Marketing Expert for a two-level regional shopping center with over 1 million leasable square feet.- Handled monthly email chain providing mall related content for 22,000 recipients, i.e., sales, events, new mall projects, social media contests, etc., curating audience with contemporary, inventive marketing messages expanding marketing list to 1,700 new recipients.- Initiated Excel spreadsheet for tracking daily and weekly posts, interactive posts, special event sales and deals to 150+ individual retailers.- Advanced and managed new and existing content and reviews for social media platforms (FB - 12,000 followers, Instagram - 500+ followers, Twitter – 1,000+ followers, Google – 4,264 reviews, Yelp – 50+ reviews) adding over 200 Facebook, 100 Twitter, and 100 Instagram users.- Grew new retail businesses and facilitate vendor sponsorships generating revenue over $10,000.- Monitored social media accounts and social media channels for opportunities to engage key audiences increasing mall customer traffic.- Instituted hugely successful contests with shopper giveaways on Facebook; initiate “Highlights” on Instagram to promote upcoming events and sales.- Assessed competitors, trends, and web traffic analytics.- Managed community outreach to outside vendors and non-profit organizations for assistance with special events.- Established strong client relations with fostering customer loyalty with mall business owners increasing overall participation in social media and Town Center marketing events.- Produced monthly newsletter for over 150 tenants providing business and mall updates highlighting “Employee Spotlight”.- Documented and reported on content performance, digital communication tactics, and recommendations to key stakeholders.- Collaborated with multi internal departments to optimize planning and strategy for retail markets and social media venues. Show less

Austin, Texas Area

- Created and manage Facebook Fitness Center page with class schedules, membership drives, and motivational quotes.- Sold personal training packages ranging up to $12K to 20+ new members increasing fitness center revenue.- Designed weekly marketing flyers for upcoming programs, fitness challenges, and events.- Supervised employee performance, providing support and training for six direct reports.

Austin, Texas Area

Clients: Greene Family Camp | Austin Track Club | Jewish Community Center of Austin | Stay Hungry Digital | “EGoals” | George Perry & Martin Buchheit- Managed clients’ social media presence through Facebook, Twitter, Instagram, etc. - Produced infographics for small businesses and local sports organizations to show and analyze racing results denoting athletes’ trends for maximizing clients’ training performance.

Austin, Texas Area

- Administered Twitter and Instagram accounts with 1500+ and 500+ followers respectively.- Solicited renowned track and field alumni to promote track club via social platforms.