Kevin Sparrow Email & Phone Number

Woonsocket, Rhode Island, United States

 Oversee and execute the development, coordination and delivery of customer service and business support programs for the minute clinic technical service division Responsible for budgeting and forecasting, expense reporting, risk management, status reporting, and execution Accountable for complete project lifecycle from inception to closure including creating project documentation, strategic plans, meeting with participants to determine project timelines and creating project road maps to ensure timely delivery Liaise with business and 3rd party vendors to capture, analyze and document requested changes against these platforms including the actions that will be taken to mitigate identified risk Include reporting on service management, Incident management, Change Management, and weekly initiatives as part of the service plan. Include discussions on business priorities and periodic maintenance planning as part of the service planning meetings Work with senior leadership to plan and schedule tactical business and technology events, such as software patching, maintenance, or minor releases that impact Minute Clinic services, in a manner calculated to minimize disruption to day to day business operations Proactively highlight opportunities to improve performance in all areas of operations including productivity, financial management, execution of processes and procedures, achievement of service levels and high levels of customer satisfaction Monitor compliance to existing change management process; ensure correct approval process is followed for both regular and emergency changes, follow up non-compliant enhancements made outside the change management process Minute Clinic IT release management in daily, weekly, monthly meetings with senior leadership and key stakeholders and clearly communicates team accomplishments, impediments, and downstream impacts.

Westwood, Massachusetts

Fall River, Massachusetts

- Responsible for continuously training hospitals on MT 6.x/6.14 software and new enhancements. Support a total of 30 hospitals nationwide.- Travel to hospitals for optimization visits, to evaluate how they are currently utilizing the software and making recommendations when needed.- Responsible for the planning and presenting various advanced topics including Medical Necessity. - 6.x Standard Point Person for new enhancement/DTS Testing in Shipping Rings before they are delivered to Site.- Utilize troubleshooting techniques and critical thinking skills when working on various customer issues ranging in priority from a routine to urgent nature.- Demonstrate comprehensive product knowledge in order to provide exceptional service to high profile hospitals.- Provide software set up recommendations based on the customer needs, in order to achieve customer satisfaction.- Ability to understand software specifications various customers need, in order to optimally use the software in a way that's successful for their hospital workflows.-Mentor to new hires for the first year of employment

Produce segments, jingles, public service announcements, imaging for 98.7 WNLC, 97.7 WCTY. On air personality and board operator for 97.7 WCTY on Saturday nights.

Norwich, Ct

Hall Media at 97.7 WCTY-FM and 98.7 WNLC-FM Radio stations.

Westerly Ri

• Properly handle the filling of and maintaining of prescriptions in a high volume pharmacy.• Perform accurate data entry, deliver courteous customer service, and interact with multiple insurance companies.

Bachelor'S Degree, Mass Communication/Media Studies

Diploma, College Prep