Vice President Of Customer Success
Current
Sep 2021 - Present
AeroLeads people directory · profile
Kevin Spence Email & Phone Number
Customer Success | Operations | SaaS Solutions | Digital Marketing
at
AmplifAI
1 work email found
@amplifai.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Success | Operations | SaaS Solutions | Digital Marketing
Location
Greater Orlando, United States, United States
Who is Kevin Spence? Overview
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Quick answer
Kevin Spence is listed as Customer Success | Operations | SaaS Solutions | Digital Marketing at AmplifAI, based in Greater Orlando, United States, United States. AeroLeads shows a work email signal at amplifai.com and a matched LinkedIn profile for Kevin Spence.
Kevin Spence previously worked as Vice President of Customer Success at Amplifai and Senior Director Client Services and Operations at Alorica. Kevin Spence holds Business Administration And Management, General from Valencia College.
Company email context
Email format at AmplifAI
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{first_initial}{last}@amplifai.com
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AeroLeads found 1 current-domain work email signal for Kevin Spence. Compare company email patterns before reaching out.
Profile bio
About Kevin Spence
An analytical and data-driven Call Center Operations Leader with 20+ years of experience in key specialty areas including SaaS solutions, client services, and digital marketing in the technology, telecommunications, and insurance industries. Leverages relationships with internal and external teams to drive enterprise-wide results through negotiating win-win compromises across multiple business units. Takes a holistic approach to business process management that enables organizations to reduce costs, promote efficiency, and increase customer value. Collaborative leader adept at directing cross-departmental projects that improve conversion rates and deliver technology solutions that align with client’s organizational objectives. A natural motivator building high-performing teams while promoting a culture of operational excellence. AREAS OF EXPERTISE:SaaS | Client Services | Digital Marketing | Process Improvement | Multi-Vendor Management | Client Relations | Reporting International Operations | Team DevelopmentForecasting | Market Analysis | Program Management Data Analysis | Strategic PlanningSuccession Planning | Performance Management Operational Strategy | Center TransitionsTECHNICAL SKILLS:Microsoft Office: Excel | Word | PowerPoint | Access | Project | Power BIACD/Dialers: Avaya | Aspect | Altigen | InContact | Davox | Noble Systems Workforce Management (WFM): eWFM | Blue Pumpkin | Kronos | Verint Order Management/Fulfillment: Jagged PeakRecording/Speech Analytics: CallCopy | NICE | Witness | Noble’s QA Wizard | Verint | SitescopeCRM/Project/Knowledge Management: Salesforce | Basecamp | TeamGantt | Asana | Rally | SharePoint Inquira
Listed skills include Performance Driven Contact Center Professional, Multi Vendor Management, Maximizing Margins, Fostering Lasting Client Relationships, and 45 others.
Current workplace
Kevin Spence's current company
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5 roles
Kevin Spence work experience
A career timeline built from the work history available for this profile.
Senior Director Client Services And Operations
A top-tier global BPO provider of outsourced communication solutions. Accepted the task of transforming and growing a severely under performing operation. Examined historical data and analytics, designed plans to restore client relationships, refine operational processes, and stabilize financial performance. Strategically launched a new site that.
Mar 2017 - Sep 2021
Vice President Client Services
A global Business Process Outsourcing call center offering a complete solution to superior customer acquisition, engagement, and growth. Recruited to managed and grow the Direct TV program, a $35M book of business; defined and executed the strategy to drive performance and reputation with client. Successfully grew operations from one onshore location.
Jun 2014 - Dec 2016
Senior Director Of Client Services - Enterprise Solutions
An online digital marketing organization leading the industry in customer acquisition and retention solutions to enterprise clients. Charged with heading Bridgevine’s key initiative to evolve brand into a technology (SaaS) provider. Key contributor in the development of scalable business processes and procedures, strengthening use of available reporting.
Jun 2012 - Jun 2014
Senior Director Of Operations - Contact Center
Successfully scaled a single vendor operation handling 600K calls annually to three nearshore vendors managing 1M+ yearly and delivering over $16M in annual revenue, evolving into a 55% of the company’s overall revenue. Led 5 Division Managers including 3 Vendor Partner Managers, 1 Customer Service Manager, and 1 Training Manager. Developed and executed.
Sep 2007 - Jun 2012
1 education record
Kevin Spence education
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Valencia College
FAQ
Frequently asked questions about Kevin Spence
Quick answers generated from the profile data available on this page.
What company does Kevin Spence work for?
Kevin Spence works for AmplifAI.
What is Kevin Spence's role at AmplifAI?
Kevin Spence is listed as Customer Success | Operations | SaaS Solutions | Digital Marketing at AmplifAI.
What is Kevin Spence's email address?
AeroLeads has found 1 work email signal at @amplifai.com for Kevin Spence at AmplifAI.
Where is Kevin Spence based?
Kevin Spence is based in Greater Orlando, United States, United States while working with AmplifAI.
What companies has Kevin Spence worked for?
Kevin Spence has worked for Amplifai, Alorica, Ibex, and Bridgevine, Inc..
How can I contact Kevin Spence?
You can use AeroLeads to view verified contact signals for Kevin Spence at AmplifAI, including work email, phone, and LinkedIn data when available.
What schools did Kevin Spence attend?
Kevin Spence holds Business Administration And Management, General from Valencia College.
What skills is Kevin Spence known for?
Kevin Spence is listed with skills including Performance Driven Contact Center Professional, Multi Vendor Management, Maximizing Margins, Fostering Lasting Client Relationships, Leadership Sales Team Training And Management, Center Transitions, Team Building, and Leadership.
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