Kevin T. Email and Phone Number

- Serve as the first point of contact for Uber Canada employees and visitors, delivering a warm, professional, and seamless experience from check-in to office tours.- Spearhead office and event management, ensuring flawless execution of corporate meetings, client events, and employee onboarding processes.- Collaborate with the Facilities Manager to maintain workplace standards, manage inventory, and coordinate third-party vendors for repairs and maintenance.- Develop and distribute internal communications to enhance operational transparency, contributing to a well-organized and efficient workplace.- Led the reorganization of the office’s reception area, resulting in a 20% improvement in client satisfaction scores based on feedback.

- Manage end-to-end payroll processes, ensuring 100% accuracy in timesheets, wages, and tax filings using Ceridian PowerPay.- Maintain employee records across platforms, ensuring seamless onboarding and payroll updates for new hires and promotions.- Streamlined the payroll system, reducing processing time by 25% and minimizing errors through automation and audit checks.- Provide essential administrative support to the owner, including data management, report generation, and troubleshooting payroll issues.

- Supported C-level executives by managing key administrative functions and driving special projects.- Developed pitch decks and executive presentations, enhancing the company’s client engagement efforts.

- Played a pivotal role in planning and executing immersive client experiences in the Deloitte Greenhouse, using the 5E’s User Experience Model to elevate brand interactions.- Managed the Deloitte Greenhouse’s daily operations, including scheduling, event logistics, and coordination of multi-day workshops for executive-level clients.- Revamped the event planning process, increasing operational efficiency by 30% through better resource allocation and proactive communication with the events team.- Provided essential administrative support for the leadership team, contributing to monthly reporting and financial analysis.

• Set up all meeting rooms with the necessary equipment, service wares, and catered food and beverage according to the requisition. After the meeting, broke down, and reset the meeting room, ensuring the readiness for the upcoming event or meeting.• Delivered superb service to every guest, by anticipating guests’ need continually and fulfill them appropriately, greet guests and respond to their requests and questions in a friendly, courteous, and timely professional manner• Constantly checked with guests to ensure they are satisfied with their meal. Replenished beverage if necessary, and quickly removed catered food once guests finish their meal.• Assisted management team in building training materials, and performed onboarding training sessions for the new hires, to ensure the new hires were completely familiar and comfortable with all of the company and department procedures and policies.• Provided any assistance to guests as possible, for example, escorted guests to their meeting room and showed them the facilities and features in the conference area, assisted guests in getting additional equipment for their meeting, etc.• Attended daily department meetings to learn information for upcoming events, and shared up-to-date information, ideas, or difficulties amongst the department.• Forged well-built relationships with guests and team members to create a harmonized workplace and long term customer relationships

• Managed service team consisting of 2 to 3 food and beverage servers at appointed section, and service up to 75 to 100 guests approximately daily.• Delivered exceptional service and assisted guests with making menu choices in an informative and helpful fashion.• Resolved service and food quality complaints at the earliest point and offer to compensate to guests when necessary for service recovery to retain guests • Participated in opening/closing procedures and ensure all ambiance and settings are presentable and clean, to reduce the unnecessary workload for the team on the next working shift. • Operated POS system and cash handling procedures according to standard procedures and provide exact change for all transactions to ensure efficient turnover.

• Delivered outstanding customer services to guests in a professional and friendly manner, indulge guest in an inviting atmosphere while dining in the restaurant• Assisted guests with special needs and engage with all customers during their dining experiences to warrant guests’ a pleasurable experience. • Performed service recovery duties to resolve complaints and retain guests for sustainable business• Assisted colleagues in hosting services, including seating arrangements for arriving guests and escorting guests to ensure a hospitable experience and efficient operation• Performed cash handling procedure with care and caution to ensure the accuracy payments and change