Kevin Terp Email & Phone Number

United States

Bellevue, Wa, Us

Leadership role supporting Diamond Accounts in NA and EMEA powering contract intelligence across the enterprise - aligned to client expansion and revenue growth for the CLM Platform supporting Diamond Accounts across NA and EMEA.

Bellevue, Wa, Us

Leadership role with Icertis, the global leader in AI-powered contract intelligence. Responsible for supporting client expansion and revenue growth for the CLM Platform supporting Diamond Accounts across NA and EMEA.

Charleston, Sc, Us

Walldorf, Bw, De

Initiated a change management focused role across NA/EMEA/APJ/LAC regions to better serve individual contributors (IC) and client outcomes. Analysis, planning, and change management to promote client experience, client satisfaction, and employee engagement. Also focused on employee retention including internal growth and mental well-being.Evaluated NPS and other operational results and employee feedback to drive positive change.Reviewed data globally with regional Managers and IC sponsors to assess process challenges and promote ideas toward improved efficiency.Evaluate, test, and enhance a new suite of products across multiple lines of business (LoBs) to coordinate and promote a coordinated GTM strategy based on innovation within the planned roadmap.

Walldorf, Bw, De

Led recruitment, hiring, on-boarding, and professional development of a global team of tenured Solution Consultants/Solution Architects through leadership, coaching & mentoring, 1:1 sessions, KPIs/OKRs, weekly global status meetings, and annual compensation reviews.Managed a remote-first team of global consultants with a primary focus on NAMER and EMEA Enterprise clients with an emphasis on best practices. Also managed sales support and customer success initiatives by assisting other internal resources through the sales, delivery, and support lifecycle. Helped to maintain an over 98% client retention and satisfaction rating.Responsible for strategic direction, growth, and viability of department while maintaining a lucrative contribution.Provided executive level updates on resourcing needs and P&L with a focus on key metrics to drive success and continued growth within the department.Collaborated with all internal stakeholders (Sales, Marketing, Delivery, Technical Services/Integration, Product Management, Product Development/Engineering, Customer Success, & Support) as well as external stakeholders to provide governance and oversight. Accountable to ensure project risks were mitigated, budget and timelines were met, and unfavorable situations were resolved through steering committee (steerco) meetings while also building and nurturing ongoing relationships with these key accounts.Empowered team to promote service excellence while providing coaching and mentoring to motivate entire team and enable consultants to perform and grow in their current role and prepare individuals for future advancement.Leveraged relationships to deliver on a customer-first mindset while also embracing the interests of the organization.Utilized a leadership style of inclusion, empowerment, lead-by-example, and consensus to achieve team goals.Integrated post-implementation feedback and lessons learned into processes and procedures to improve performance and improve NPS scores.

Walldorf, Bw, De

Performed as SME for all modules within Workforce Management (SaaS) including Services Procurement offerings and all integration points.Created Statement of Work deliverables and budget based on client requirements and delivery objectives. Provided strategic and tactical support to Professional Services organization on active implementations and on-going Customer Success engagements.Collaborated with internal and external stakeholders to propose new solutions or validate existing solutions that aim to solve complex business problems. Provided Sales support through demonstrations and pilots as needed.Worked within project teams to provide in-depth subject matter expertise across applications and performed design reviews to help solve business, technical, and operational challenges that arose.Guided internal, partner, and client teams through influence and utilization of best practices.

Waldorf, De

Leveraged industry and application knowledge to drive strategy and best practices within delivery.Coordinated project resources, critical milestones, and mitigate risks to avoid project delays.Collaborated with MSP partners and Staffing agencies including client program offices to guide and enhance program delivery.Managed deliverables from internal, partner, and client teams to ensure compliance of project budget & timelines.Lead the ramp-up of a new, regional office in London UK; interviewed, on-boarded, and trained new hires. Managed the new hires while also engaging with Enterprise clients.Provided extensive client support while in London UK to assist new hires during upskill transition.Assisted with tactical support due to the regional business model and support processes in the UK being immature.

Waldorf, De

Perform project planning activities to determine readiness of implementation resources.Lead overall project and relevant resources from initiation through go-live.Coordinate with development and integration resources as needed for project delivery.

Education record

Bachelor Of Business Administration - Bba, Production Operations Management