Kevin Thacker Email and Phone Number
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Impact-driven client partner passionate about customer success. Over the course of my 9+ year career I have developed multimillion-dollar digital advertising partnerships with Fortune 500 companies, developed and managed a sales and account management team in Medellin, Colombia and managed Key Account client success for SaaS providers. I have a diversified skill set with strengths in sales strategy, marketing, customer success and account management with Enterprise customers. I excel at applying outcomes-oriented strategies that drive growth for teams and customers.
Foursquare
View- Website:
- foursquare.com
- Employees:
- 520
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Senior Enterprise Customer Success ManagerFoursquareChicago, Il, Us -
Enterprise Customer Success ManagerFoursquare Oct 2024 - PresentNew York, Ny, Us -
Enterprise Account ManagerFlex Technology Group Dec 2023 - Aug 2024Mesa, Arizona, Us- Closed renewals for two largest accounts, including FTG’s 3rd largest (LKQ Corporation), worth over $1M in ARR.- Exceeded quarterly Gross Profit quota by 60% in H1 of 2024.- Conducted site visits with a principal customer, identifying consolidation opportunities to save them over $30k monthly and closed an upsell/renewal deal worth over $400k in Gross Profit. -
Enterprise Customer Success ManagerBringg Nov 2021 - Oct 2023Tel Aviv, Il- Owned and managed a portfolio of Enterprise accounts in the U.S. & LATAM with ARR of $3M+. - Acted as a trusted client advisor and internal advocate to drive value realization, renewal and expansion opportunities and mitigate risk and churn. - Developed Joint Success Plans in coordination with client teams to map out key long-term objectives, identify milestones and KPIs with a focus on strategic business outcomes.- Increased average NPS in my portfolio from 6.8 to 8.75 in 18 months.- Proactively mitigated churn by developing comprehensive risk plans and working cross functionally to develop ERs and resolve existing pain points, resulting in over $650k in ARR saved in 2023. -
Senior Enterprise Account Manager - FreightUber Mar 2020 - Nov 2021San Francisco, California, Us- Team lead responsible for meeting and exceeding Uber Freight’s quarterly net revenue goals.- Created and implemented a new account onboarding strategy focused on cross departmental growth plan, resulting in more effective customer segmentation, resource deployment across the department and focus on customers with positive ROI.- Grew primary account from negative revenue in Q2 to Uber Freight’s 4th most profitable account in Q3 through increased engagement and demonstration of ROI in QBRs.- Coach and develop junior account managers on best practices in client partnership and revenue growth. -
Senior Account Manager - FreightUber May 2019 - Mar 2020San Francisco, California, Us -
Customer Success Manager - North America (Fixed Term Consultancy)Virtuagym Jan 2018 - Apr 2019Amsterdam, North Holland, Nl- Owned, nurtured and grew a portfolio of Virtuagym’s top tier accounts in North America.- Drove adoption of Virtuagym software and client retention by aligning at the stakeholder level to develop strong relationships and maximize ROI by facilitating achievement of their business goals.- Acted as a strategic advisor to maximized product adoption by showcasing data analytics and business intelligence data to demonstrate ROI, leading to 80% close rate for client pilot programs.- Developed new department-wide client training program based on needs analysis principles. -
Senior Account ManagerUproxx Media Mar 2016 - Dec 2017Los Angeles, California, Us- Managed the efforts of various, distributed internal teams to develop strategic proposals that satisfy client needs and provide creative, high-impact solutions to connect brands with the Uproxx audience.- Created, developed and managed new social media content distribution package for entertainment clients, harnessing the power of the Uproxx social media voice and audience to unlock new revenue streams in all markets.- Oversaw the project management, execution of integrated digital advertising and custom content solutions for entire Midwest regional sales team. Independently managing entire Midwest client portfolio of key client partnerships, accounting for over 23% of annual company revenue.- Synthesize complex and diverse data analytics to provide comprehensive, insightful campaign success reports, growing client accounts by driving incremental and recurring revenue.- Responsible for strategic problem solving and optimization throughout campaign lifecycle. -
Account ManagerUproxx Media Feb 2015 - Feb 2016Los Angeles, California, Us- Designed optimization strategies for under-performing campaigns by forecasting growth opportunities and adjusting targeting tactics to mitigate risk by $265k - $430k annually.- Optimized campaign performance, leading to 80% ($200k) incremental spend in Jeep’s first ever campaign with Uproxx, and Uproxx’s first ever campaign with a Detroit automaker.- Ensured client success on all aspects of multi-faceted campaigns.- Managed all client services and communication with agency partners. -
Digital Media StrategistUnivision Communications Inc. May 2013 - Nov 2014Miami, Florida, Us• Developed integrated digital advertising solutions within key proprietary sports and entertainment content to manage and grow account list with over $7 million in net revenue in 2014.• Successfully managed 100% delivery and execution of 2014 FIFA World Cup digital campaigns for 13 brands between McDonald’s, General Motors, Anheuser Busch and DishLATINO, Univision’s largest World Cup account list at over $5 million in net revenue.• Developed post World Cup wrap-up report and follow-up proposal to secure significant incremental Q3 revenue growth for General Motors and DishLATINO.• Designed optimization strategies for under-performing campaigns by forecasting growth opportunities and adjusting targeting tactics to mitigate substantial risk.• Established and maintained excellent relationships with agency contacts as well as all internal teams. -
Account CoordinatorUnivision Communications Inc. Sep 2012 - May 2013Miami, Florida, Us• Worked closely with Univision Account Executives to create client proposal packages by checking avails, historical rates, etc.• Managed all make-good decisions by checking preemptions and creating proposals based on historical rates and client objectives. -
Research SpecialistSpencer Stuart May 2010 - Sep 2012Chicago, Il, UsResearch specialization: Consumer Goods.Generalist Research: Financial Services, Industrial, TCM, Non-profit/EducationWorked closely with Spencer Stuart consultants using proprietary market research tools to develop competitive intelligence and identify key leaders within target organizations. -
InternU.S. Department Of State Jan 2009 - Apr 2009Washington, Dc, UsIntern in the Political/Economic section of the U.S. Consulate General in Barcelona, Spain.Held U.S. Government Secret Security Clearance. -
Translator/PicketerIronworkers Union Local #1 Mar 2008 - Nov 2008Translated Union literature, employee handbooks, voter registration forms and insurance information from English to Spanish.Picketing.
Kevin Thacker Skills
Kevin Thacker Education Details
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Southern Illinois University, CarbondaleForeign Language & International Trade. Spanish Language And Int'L Business
Frequently Asked Questions about Kevin Thacker
What company does Kevin Thacker work for?
Kevin Thacker works for Foursquare
What is Kevin Thacker's role at the current company?
Kevin Thacker's current role is Senior Enterprise Customer Success Manager.
What is Kevin Thacker's email address?
Kevin Thacker's email address is ke****@****ber.com
What is Kevin Thacker's direct phone number?
Kevin Thacker's direct phone number is +131048*****
What schools did Kevin Thacker attend?
Kevin Thacker attended Southern Illinois University, Carbondale.
What are some of Kevin Thacker's interests?
Kevin Thacker has interest in Music, Children, Cooking, Reading.
What skills is Kevin Thacker known for?
Kevin Thacker has skills like Research, Social Media, Spanish, Microsoft Excel, Microsoft Office, Analysis, Market Research, Time Management, Advertising, Powerpoint, Digital Marketing, Data Analysis.
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