Kevin Tobin Email & Phone Number

San Francisco, Ca, Us

-Spearheaded the operational strategy for a rapidly growing startup specializing in nutritious snacks and health-conscious food products, driving a 150% increase in annual revenue within the first year.-Oversaw daily operations, including supply chain management, production processes, and quality control, ensuring the delivery of high-quality products that met rigorous health and safety standards.-Implemented scalable processes and systems, resulting in a 20% reduction in operational costs and improved production efficiency.-Developed and executed strategic partnerships with key suppliers and distributors, expanding market reach and securing distribution agreements with multiple Fortune 500 companies.-Managed a cross-functional execution chain between raw materials, co-manufacturers, and shipment locations.-Introduced data-driven decision-making practices, utilizing advanced analytics to optimize inventory management, forecast demand, and refine marketing strategies.-Championed sustainability initiatives, including integrating eco-friendly packaging and waste reduction practices, contributing to a decrease in the company's carbon footprint.-Directed the launch of new product lines, from concept through commercialization.

San Francisco, California, Us

- Leadership and team management: Led a team of 6 Customer Success Managers and Sales Enablement Specialists, owning a 1.2-1.5 million dollar book of business.- Customer Success Optimization: Spearheaded initiatives to enhance customer onboarding, training, and support.-Cross-functional collaboration: Collaborated with Sales, Marketing, and Product teams to ensure alignment on customer feedback and product enhancements, leading to product adoption rates.- Data-driven decision-making: Utilized CRM and analytics tools to track customer health metrics, identify potential risks, and implement proactive measures, enhancing overall customer satisfaction and success.-Training and development: Designed and delivered training programs for both internal teams and clients, focusing on best practices in customer success and effective sales strategies, leading to a more knowledgeable and efficient team.

San Francisco, California, Us

- Function as main POC for our most strategic clients- ensuring they're happy, healthy, and expanding- Drive product adoption, gather feature requests, and ensure clients are informed on the org product roadmap and direction- Work cross-functionally to ensure any red flags are surfaced and promptly resolved- Function as a Trusted Advisor to my POC's, sharing best practices and recommendations - Conduct QBRs with C-level executives

San Francisco, California, Us

-Led and owned owned all B2b and B2C client relationships-Coached and developed staff, with an emphasis on driving proficiency in project management and customer success skills. -Served as point of escalation for customer and personnel issues. -Ensured positive customer experience by training teams to proactively manage and grow customer relationships.-Reported and tracked sales operation activities and all customer communication.-Worked closely with global level vendors (Expedia, Viator, Veltra) to expand product visibility as well as partnered with 3rd parties to bundle tour packages, increasing company profit margin. -Created and implemented an in depth sales training program to improve the quality of service provided to clients as well as improve customer service staff sales turnover in the department. -Managed a team which acted as the first point of contact for customer interaction, data conversion, and setup/configuration of applied booking software.-Function as mentor to the customer service center by working individually with staff, teaching job requirements, clearly relaying job expectations, and setting individual goals during 1:1's

-Evaluated and modified initiatives to meet fiscal objectives and meet the goals of a given project. Conducted market research and community outreach to identify new programs and areas of financial growth. -Processed and audited claims for vendor and customer payment, denial, and additional investigation-Created, managed and maintained a $200K budget for various departments and programs under my supervision.-Pitched new project ideas to associate executives as well as financial boards to gain approval for new programs within the private sector and community programming.

-Responsible for maintaining an environment that was both safe and pleasant for patrons.Assisted Board Members with fundraising and awareness-raising efforts in the community.-Interviewed, hired, trained and scheduled lifeguards. Evaluated personnel and made recommendations for next season hiring and/or dismissal of employees. -Worked closely with the Board President and Human Resources Chairperson.-Conducted emergency response drills and conducted pre and post-shift briefings.-Compiled time cards for payroll. Resolved employee relations concerns. Completed associated paperwork. -Presented operational report to a board of directors. -Provided customer service training regarding various programs.