ResponsibilitiesProvided technical support and expertise in implementing and maintaining IT systems and software solutions.Designed, developed, and implemented custom software solutions based on client needs.Collaborated with development teams to ensure technical solutions aligned with the client’s business objectives.Quickly adapted to and gained proficiency in the specific technologies and systems used by client companies to ensure seamless integration and immediate contribution to ongoing projects.Key Achievements Recognised with Delivery Excellence Badge on 2 separate occasions for delivering above and beyond on client sites.Completed a 12-week Software Engineering boot campAttained SFIA Level 4, demonstrating advanced technical proficiency, autonomy, and leadership in complex software development and IT service management. This reflected my capability to manage and execute complex tasks independently, make informed decisions, and provide guidance in delivering high-quality software solutions that aligned with client business objectives.

• Enhance overall risk management process for Digital Operations and DTS.• Maintain and keep up-to-date risks and issues register (RAID – risks actions issues decisions log) for Live Ops, Digital Operations Directorate, and DTS.• Govern, track, and report on risks and issues, actions and initiatives across Live Ops, Digital Operations Directorate, and DTS to mitigate or prevent risks from occurring.• Perform regular risk assessments, analysing current risks and identifying potential risks that are affecting Digital Operations and DTS.• Assisted with the setup and coordination of various DTS tiers risks and issues (RAID) Boards / Review Meetings across Live Ops, Digital Operations, and the wider DTS.• Identify and implement new KPIs to support the monitoring of risks and issues.

I played a vital role in troubleshooting deployed brand solutions and grew the business by creating custom solutions for consumer brands. • Debugging/Testing with Android Studio/XCode, when investigating a potential bug or need to test whether a use case is feasible.• Front End consultancy: For example when brands have our messaging window, but they want to change how it looks but are unsure how they will need to do it.• JavaScript ES5 coding from within the platform.• General consultancy on anything related to our platform. For example: This could be implementing authentication via Code Flow or Implicit Flow or discussions with brands on what is possible for the use case they have in mind.• Performed regression testing on any node applications• Management of our clinic ensuring tickets raised were assigned to the relevant person.• Updated and optimised our documentation wherever possible to ensure we always have the correct guides for our team or brands to use.• Held daily stand-ups where I showcase my planning and prioritisation skills• Communication skills were improved via the stand-ups and consultancy I provided. It was a regular occurrence that I would need to schedule meetings with clients to discuss with them any issues they were having or answer questions. I believe this helped my critical thinking as I would need to be able to analyse the potential solutions and the positives/negatives of each choice.