Kevin Unwin Email & Phone Number

Irvine, California, United States

In my role as a Senior Customer Success Manager, I build on my previous experience by taking a more active role in client discussions, serving as a requirements analyst. I work directly with developers to resolve software bugs and assist with feature enhancements, ensuring that our product continually meets and exceeds user expectations. I also manage relationships with nearly 3,000 users, including several large state organizations, delivering tailored support and strategic guidance to help them achieve their goals. My responsibilities continue to include onboarding, training, and providing detailed specifications to ensure our clients’ success. Additionally, I helped train and integrate a chatbot into our software, which has been instrumental in handling tier 1 support tasks, allowing our team to focus on more complex client needs.

Irvine, California, United States

As a Client Success Specialist, I took on a multifaceted role that involved both client-facing and internal responsibilities. I authored a comprehensive User Manual and developed an online training academy to ensure new users had the resources they needed to succeed. I was responsible for onboarding all new clients, guiding them through the initial stages and setting them up for long-term success. Additionally, I collaborated with the billing department to streamline processes and offered valuable insights into product development. My role also included providing detailed specifications to developers, ensuring that client needs were effectively translated into product enhancements.

San Jose, Ca

As a Veteran Services Officer, I am responsible for providing comprehensive support to veterans, active duty service members, and their families by guiding them through the process of accessing federal, state, and local benefits. My role involves assisting with applications for healthcare, education, disability compensation, and pensions, ensuring that all necessary documentation is completed accurately and efficiently. I advocate for veterans' rights, collaborate with various agencies to coordinate services, and stay informed on legislative changes to offer the most current and effective support. My primary goal is to help veterans and their families receive the benefits and recognition they deserve.

San Jose, Ca

Atascadero, Ca

Fort Myer, Va

Master Of Business Administration - Mba, Business Administration And Management, General, 3.9

Bachelor'S Degree, Business, Human Resources, 3.5 Gpa

Activities and Societies: Member of the Society for Human Resource Management, Captain on San Jose Archery Team, Various volunteering.

Associate'S Degree, Business, 3.7