Administer daily functions of Information Technology for the Hillsboro and Carlinville mine campuses. Utilizing network monitoring systems such as SolarWinds, Cisco Umbrella, Cisco SPAM filtering and Cisco AMP. Assisting with Exchange administration. Working with WatchGuard Firewalls and Cisco ASAs. Implemented use of Veeam backup solution. Administer Server hosts of both Microsoft HyperV and VMWARE. Manage all aspects of Microsoft Active Directory along with DHCP and customized Group Policies.

Network Administrator providing support for employee systems, company Microsoft Windows 2003 through 2016 servers and customer VPN tunnels on Cisco ASAs. Administered the Exchange 2010 server, upgrading to 2012, then 2016 and the configured hybrid Exchange system with OfficeMax. Managed Cisco SPAM filtering. Assisted with management of Veeam and Symantec Backup Exec backup systems. All aspects of System Administration.

Performed daily duties supporting computer systems in manufacturing and office environments. Maintained servers of different levels from Windows NT to Windows 2008 R2. Using Active Directory controlled user access to systems and files. Performed duties in Exchange 2007 and 2010 for user distribution groups and mailbox creation. Transitioned Windows Mobile 6 devices from using Citrix to using Remote Desktop. Administered an Intertel/Mitel phone system; cabling new connections and making changes as needed. When company was sold to new investor assisted in multiple projects of implementing new systems for the facility to become the corporate headquarters. A couple of the major projects were migrating from old company domain to newly created domain and a migration to a new Microsoft Exchange Server 2010. All new systems were created in a VMWare environment. Ordered new systems, equipment, parts and supplies to refresh and maintain systems.

Provided hardware support for St. John’s Hospital in Springfield, MO. Daily tasks performed included, but not limited to moving equipment, troubleshooting, repairing and configuration. Assigned to the campus, consisting of the main hospital and the surrounding buildings. Worked on a team of nine technicians with multiple levels of experience. Traveled to multiple out-of-state hospital locations installing new hardware equipment in preparation of implementation of switching from MediTech to the new electronic health record system EPIC.

Assisted Network Team with upgrades and installations of infrastructure equipment and wireless access across the St. John’s campus and surrounding clinics. Installed network closet infrastructure including Cisco chassis switches (6500 and 4500 series) along with single switch options using 2950s and 3750s. Kept the infrastructure documentation up to date with new information from upgrades and new installations. Patched connections for the EPIC team as the requests were made.

Assisted Network Technical Project Managers with day-to-day operations of large construction projects at the St. John's Health System. Attended meetings that conflicted with managers’ schedules and for assigned projects, created work orders for third-party vendor, reviewed invoices for payment, updated MS Project plans, updated project floor plans as needed. Provided status of the construction and infill of the network closets in the new patient tower. Acted as Network Installation Technician assisting the team with upgrades and installations of infrastructure equipment and wireless access across the St. John’s campus and surrounding clinics. Coordinated other TEK Systems employees assigned to assist with some of the network infrastructure projects.

Managed the Information Technology Infrastructure for over one hundred employees at the Litchfield manufacturing facility. Controlled access to the Local Area Network by creating users and groups in the Network Operating System. Coordinated and performed system backups using tape media. Conducted training for users on an as needed basis. Provided support to users in collaboration with the EDS Help Desk located in Mumbai, India using the Peregrine Service Center ticketing system. Provided network connectivity to the facility by running category 5 and 5e cable. Deployed and refreshed PC and infrastructure equipment including PCs (IBM, Dell and HP), routers, switches, hubs, and printers in assigned facility and other facilities owned by AffiniaGroup. Provided troubleshooting on PCs, printers, switches, routers and hubs when outages and problems occurred. Coordinated 3rd party vendors when repairs were needed on equipment that was under warranty or on a service agreement. Provided administrative support on the AVAYA voice system.

Served as team lead and the lead Project Manager for medium-scale projects and assisted with high-scale projects; main developer of business requirements, test plans, project plans, test scripts and coordinated/conducted user acceptance testing efforts. Coordinated human resources assigned to the projects for my department. Reviewed, corrected and documented errors as detected during testing. Presented proposals for new e-business initiatives. All duties performed with minimal supervision. Assisted the Springfield LAN Administrator and performed as the Springfield office Help Desk.

Assisted the Senior LAN Administrator: Performing computer maintenance, computer installation hardware and software interacting daily with all ISAC employees, and rewired direct lines to server into new rj45 jacks. Inventory management on all PC components via Netcensus. Assisted the tape coordinator: Created an Excel workbook of all tape and cartridge records, logged tapes and carts into books and transported them to and from the CMS library for college financial reports.

Acted as a liaison between the Program Services and Information Systems divisions. Served as an Assistant Project Manager for medium-scale projects and as a Project Manager for small-scale projects. Assisted in the creation of business requirements, project plans, test scripts and user acceptance testing efforts: functional, integration and production. Reported errors as detected during testing to the testing coordinator. All duties performed with moderate supervision. Assisted the Springfield LAN Administrator and performed as the Springfield office Help Desk.

Acted as a liaison for clients and other ISAC departments directly involved with electronic processes. Identified current and potential client needs and abilities in order to offer appropriate products and services to maintain current and obtain new business. Provided technical training and support for ISAC electronic products for external clients and internal staff. Researched and resolved problems related to the proper operation of the electronic products. Assisted with the development of new products or enhancements to existing products and assisted in the design, development, testing and implementation of all ISAC electronic products.

Determined customer’s computer needs, made recommendations to those needs and sold them the computer equipment. Provided technical support in person and over the telephone. Assisted with review and notification to customer of pre-ordered items when they arrived at the store location.