• Provide personal financial counseling, assist with lending services, and build relationships with existing customers to sustain satisfaction and retention.• Prepare credit and financial information to streamline loan processing for mortgage, installment and discount loan transactions. • Greet and interface with customers to facilitate daily banking transactions; provide exceptional customer service by providing banking services and addressing account concerns.• Cross-sell bank products/services to increase sales and revenue.Uphold bank security policies and procedures in all conducted business.

• Developed strong rapport with branch managers and provided administrative support at local branches during staffing shortages.• Processed customer transactions and accurately recorded financial transactions and generated receipts.• Received and processed checks and cash for deposit, verified amount and validated deposit slips.