Strong focus on Customer Service, fully understanding/ documenting concerns, following up w/ customer Approving, submitting paying, and processing warranty, factory & aftermarket warranty claimsAssisting locations with finding product & ordering.Creating accurate estimates by gathering information for repairs/service, locating parts, correctly forecasting labor Acquiring new accounts from outside sales

Strong focus on Customer Service, fully understanding/ documenting concerns, following up w/ customer Approving, submitting paying, and processing warranty, factory & aftermarket warranty claimsScheduling work & repairs with customers & techniciansCreating accurate estimates by gathering information for repairs/service, locating parts, correctly forecasting labor Acquiring new accounts from outside salesInstallation of custom vehicle accessories, Stereos, suspension, wheels, tires, etc...vehicle repairs & maintenance

Responsible for ensuring Customer Service protocols are executed by all employees, to include greeting customers, accurately noting what they report and following up with them as repairs are conducted Approving, submitting paying, and processing warranty, factory & aftermarket warranty claimsScheduling work & repairs with customers & techniciansCreating accurate estimates by gathering information for repairs/service, locating parts, correctly forecasting labor

Responsible for ensuring Customer Service protocols are executed by all employees, to include greeting customers, accurately noting what they report and following up with them as repairs are conducted Approving, submitting paying, and processing warranty, factory & aftermarket warranty claimsScheduling work & repairs with customers & techniciansCreating accurate estimates by gathering information for repairs/service, locating parts, correctly forecasting labor

Responsible for successfully overseeing all operations of light and heavy duty towing companyCreating and presenting all sales materials, negotiating contracts, securing support and service agreementsAll accounting functions to include Accounts Payable and Receivable, Billing, P&L statements, etc.Managed all elements of employee relations, including hiring, training, scheduling, conducting performance reviewsDesigned and implemented dispatching & routing system to ensure all calls were answered timely, then scheduled and distributed on routes to best serve customer needs while balancing company resources, reducing waste/costOversaw all aspects of Fleet Management, including regular service, repair & safety inspection of fleet

Responsible for successfully overseeing all operations of light and heavy duty towing companyCreating and presenting all sales materials, negotiating contracts, securing support and service agreementsAll accounting functions to include Accounts Payable and Receivable, Billing, P&L statements, etc.Managed all elements of employee relations, including hiring, training, scheduling, conducting performance reviewsDesigned and implemented dispatching & routing system to ensure all calls were answered timely, then scheduled and distributed on routes to best serve customer needs while balancing company resources, reducing waste/costOversaw all aspects of Fleet Management, including regular service, repair & safety inspection of fleet

Responsible for ensuring Customer Service protocols are executed by all employees, to include greeting customers, accurately noting what they report and following up with them as repairs are conducted Approving, submitting paying, and processing warranty, factory & aftermarket warranty claimsScheduling work & repairs with customers & techniciansCreating accurate estimates by gathering information for repairs/service, locating parts, correctly forecasting labor